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Case-caledon concrete mixers

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Reference no: EM132839964

Case: Caledon Concrete Mixers

INTRODUCTION

This a rich case that provides an opportunity to delve into a number of issues, including supplier evaluation systems and trade-offs between service and quality. 

IMMEDIATE ISSUE

Evaluate quotations from three gearbox suppliers and select supplier.

BASIC ISSUES

  • Supplier evaluation systems
  • Single sourcing
  • Quality and warranty
  • Long term contacts
  • Global sourcing
  • Logistics and distribution
  • Service trade-offs

STUDENT ASSIGNMENT

1. How important is quality and performance of the gearbox to CCM's customers? What is the cost of a gearbox quality issue?

2. Is it time for CCM to make a statement to BGK and change suppliers?

3. Do you trust the defect rate data provided by the suppliers?

Reference no: EM132839964

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