Reference no: EM133331265
1. Imagine that we receive a message, but we won't have the information to provide a complete answer for at least 3 days.
In this case, we should:
a. Wait at least 48 hours and then email the sender that we will have a reply in a few days. Waiting shows that we tried to get the info needed.
b. Reply within our regular email turnaround time letting the sender know we'll have their reply in a few days.
c. Reply within our regular email turnaround time letting the sender know we can't answer their question.
d. Wait until we receive the information needed to provide a complete reply.
2. In the workplace, we usually reply to:
a. every message we receive, to acknowledge receipt of the sender's message.
b. every email on which we're CC'd.
c. email messages when we're the only address in the TO field.
d. email messages when we're one of 2 or more addresses in the TO field.
e. None of the above.
3. When we'd like a co-worker to be aware of a situation but we don't require any action from them, we should key their email address in the:
a. TO field.
b. CC field.
c. BCC field.
d. It would be better to call them.
4. The subject line of our email should always include:
the name of our company when we send a message to an external contact
the name of our department when we send a message to an internal contact
True
False
5. When emailing a co-worker to ask for a deliverable (such as providing the data for a report):
a. It's best to be subtle and hint that you could use the data.
b. It's best to apologize for disturbing them.
c. It's best to ask explicitly.
d. It's best never to ask co-workers for deliverables over email.
6. Which one of the following would we avoid using when composing an email message?
a. Asking "How are you"?
b. Signature.
c. Polite greeting.
d. Subject line.
7. Capitalizing all of the letters in a phrase or a sentence is likely to be interpreted as:
a. Urgency
b. Yelling
c. Importance
d. Fun formatting
8. Email Etiquette is the term which describes the reference number the IT department assigns to our email problem.
True
False
9. Setting aside a block of time for email management first thing in our workday is a good strategy.
True
False
10. If we want to be perceived as polite, we should always start an email message with a question like: How are you?
True
False