Capacity utilization and quality in a service operation

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Reference no: EM13757661

1) Describe the relationship between capacity utilization and quality in a service operation.

2) Describe the similarities and differences between a workcenter manufacturing process and an assembly line manufacturing process.

3) Describe the similarities and differences between a workcenter manufacturing process and an assembly line manufacturing process.

4) Describe an example illustrating how the degree of customer contact relates to the kinds of skills needed by service workers and the degree of training they require?

5) Differentiate between Production/Operations Management and the Management of other business functions by explaining "What is Operations Management?"

6) What is a capacity cushion and why would a service company desire to have a large one?

Reference no: EM13757661

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