Reference no: EM132166679

INSTRUCTION

1. Kindly fill up the blank column as follows:
- Purpose/ objective
- Focus
- Methodology
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- Dimension measurement/ outcome

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1 Insights into the Indian call centre industry: can internal marketing help tackle high employee turnover?

2 Resources, Work Engagementand Turnover Intentionamong Call Centre Agents: A Proposed Framework

3 How much does labour turnover cost?A case study of Australian four- and five-star hotels

4 Personality as Predictor of Work-Related Outcomes:

Test of a Mediated Latent Structural Model

5 Work Relationshipsin Telephone Call Centres:Understanding Emotional Exhaustion and Employee Withdrawal

6 Exploring employee retention and intention to leave within a call centre

7 EXAMINING HERZBERG'S THEORY: Improving Job Satisfaction among Non-Academic Employees at a University

8 FactorsInfluencing Employee High Turnover Rate at Call Centres: A Case Study on AEON Credit Service Malaysia

9 Factors Influencing High Turnover in Multinational Call Centres in Malaysia 10 Towarda Knowledge-based Theory ofthe Firm

11 The impact of human resource management practices on intention to leave of employees in the service industry in India: the mediating role of organizational commitment

12 Empowerment, stress and satisfaction: an exploratory study of call centre

13 A human capital predictive model for agent performance in contact centres

14 Sure everyone can be replaced... but at what cost? Turnover as a predictor of unit-level performance

15 A Structural Equation
Model for Measuring
the Impact of Employee
Retention Practices onEmployee's Turnover
Intentions: An Indian
Perspective

Attachment:- Sumary-Templete.zip