Call center vendor proposal requirements

Reference no: EM131155401 , Length: word count: 1500

Assignment - Prepare an outsourcing proposal

Imagine that you represent a company that provides inbound call center services in the Philippines. For our purposes, we'll use the real life company https://www.globalsky.com/ Watch the video on the website and look through the FAQs and discussion on their website. You have the freedom in this assignment to supplement the information provided there with imaginary data of your choosing.

Prepare a proposal for the provision of a 25 seat call center to serve a European shaver manufacturer with their global warranty service. Use the "Call Center Vendor Proposal Requirements" uploaded within resources as your guideline for the submission specifics. It covers requirements in the area of:

a) Organizational capabilities
b) Financial Information
c) References
d) Management and Operations
e) Technology
f) Human Resources
g) Quality Assurance
h) Disaster Recovery
i) Pricing

NOTE:-
1. MUST FOLLOW APA FORMAT OF REFERENCING (IN-TEXT CITATION IN PARAGRAPHS )
2. Write in 1500 WORDS

Reference no: EM131155401

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