Call center uses five customer service representatives

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Reference no: EM132297652

A telephone call center uses five customer service representatives (CSRs) during the 8:30 a.m. to 9:00 a.m. time period. The standard service rate is 5.0 minutes per telephone call per CSR. Assuming a target labor utilization rate of 70 percent, how many calls can these five CSRs handle during this half-hour period? Round your answer to the nearest whole number.

Reference no: EM132297652

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