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Call Center Training Scenario
A manager in your organization has approached you to design some practice cases for training call center personnel on new products. The company is relying on the revenue these new products will generate, so it is important that the call center representatives demonstrate an understanding of the features and benefits of the new products and that they can transfer their knowledge to the job immediately.I need help with the following:Explain how you would approach the assignment by answering the following questions:
What methods would you use in designing practice cases? Explain your reasoning.What would you include in the practice cases?What delivery methods would use you? Explain your reasoning.How would technology be used in the design and/or delivery of the training?What would you do to ensure trainees can transfer the knowledge?
Please explain the additional EEO compliance requirements imposed on an organization when it becomes a Federal government contractor/subcontractor.
Does your organization have a pay-for-performance system and If so, describe how it works. If your organization does not, explain the type of plan they do have and whether or not you think they should have a pay-for-performance plan.
What are the benefits and stipulations for joining a union and Provide an example of a case where a union may become involved in a work related issue for a company.
What kind of optional benefits have come to be "expected" by employees, and why would it be a good idea for employers to offer them as part of their benefits package?
Explanation of turnover rates can lead to attrition - There is a turnover rate of 20% at Jones Memorial. The employee satisfaction survey uncovered the following complaints
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who will insure that workers' rights and interests are considered and How? If unions are necessary, then why are the alternatives to unions inadequate
Discuss the challenges faced by the manager in terms of : Communication skills ,Cultural, Policies or legislations ,Infrastructure , labour laws or any other challanges.
Describe how it is possible to shorten the critical path and save money and What are the differences between leading and managing a project
Fraudulent Activity in an Organization - Find an organization that has suffered from fraudulent activity
How do you think these changes will impact United States businesses and Why
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