Calculate the utilization of the three departments

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Reference no: EM13954790

The following information is available about the operations of a call center. There are three departments in this call center: Sales Department that handles all calls related to placing new orders, and has 10 representatives. Return Department that handles all calls related to product return requests from customers, and has 8 representatives. Service Department that handles all other types of calls, mainly including warranty and billing issues, and has 9 representatives. On average, Each representative in the Sales Department takes 5 minutes to answer one call; Each representative in the Return Department takes 6 minutes to answer one call; and Each representative in the Service Department takes 10 minutes to answer one call (regardless of call type). On average, the call center receives 200 calls per hour, where 50% of the calls are for the Sales Department, 26% of the calls are for the Return Department, 18% of the calls are for warranty related issues, and the rest of the 6% are for billing related issues. Calculate the utilization of the three departments.

Reference no: EM13954790

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