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1. Calculate the RELIABILITY of a service system (RS) based on a firm's determination of the probability of failure in each step of its service, shown below: (Select one.)
The probability of failure in each step:
1.Customer's inability to find right product = .08
2. Customer's unwillingness to enter cashier line = .06
3. Cashier's inability to correctly scan/price the item = .01
4. Cashier's inability to calculate the purchase total = .01
5. Customer's inability to provide payment = .02
6. Error in bagging merchandise for customer to take = .05
a. RS = .98 b. RS = .04 c. RS = .92 d. RS = .05 e. RS = .79
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