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Software Solution( SOS) helps subscribers solve software problems. All transactions are made over the phone. For year 2018 , 10 engineers, most of whom are recent graduate, handed 100,000 calls. The average yearly salary for software engineers was $45,000. Starting in 2019, the firm retained and hired only software engineers with at least 2 years of experience. SOS raised the engineers' salary to $60,000 per year . In 2019, eight enginers handled 108,000 calls.
Require : Carry all computation to 4 digits after the decimal point.
Question 1: Calculate the partial operational productivity ratio for both years.
Question 2: Calculate the partial financial productivity ratio for both years
Question 3: Did the firm make the right decision to hire only software engineers with at least 2 years' experience?
Question 4: List other factors that should be considered in making the decision.
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