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You have been hired by a company at the helpdesk. The calls arrive at random according to a Poisson distribution and calls durations last according to an exponential distribution. You have been at this job for over a month and you have observed that on average calls arrive every 3 minutes (20 calls/hr). You have also observed that the average time to handle each call is 2 minutes (30 calls/hr).
a) Calculate the probability that you will be idle.
b) Calculate the average waiting time for the helpdesk.
C) The company has been claiming that the average waiting time is less than 5 minutes. Is the company correct?
d) Some customers have been complaining about the waiting time being more than that. How would you explain this to the customers?
i rachel kellers colleagues and subordinates have a high regard for her. they know that rachel can help them meet their
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analyze the industry you selected using the Five Forces of Competition Model to determine the impact of each of the five forces.Based on your analysis, determine if the industry is attractive or unattractive PLEASE CITE YOUR WORK.
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