Calculate figures that illustrate competitiveness

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In Chapter 3 we looked at five major characteristics of services that distinguish services from manufacturing. Can you relate them to the provision of a haircut?

Consider how the factors intangibility, simultaneity, perishability, no transfer of ownership and heterogeneity apply to the various services that you use: public transport, your bank account, meals in restaurants, the postal service, your annual holiday and so on.

A service business has collected some figures relating to its year just ended.

		Budget	Actual
Customer enquiries:	New customers	6,000	9,000
	Existing customers	4,000	3,000
Business won:	New customers	2,000	4,000
	Existing customers	1,500	1,500
Types of services performed:	Service A	875	780
	Service B	1,575	1,850
	Service C	1,050	2,870
Employees:	Service A	5	4
	Service B	10	10
	Service C	5	8

Required

Calculate figures that illustrate competitiveness and resource utilisation.

Text Book: Economic and Financial Analysis for Criminal Justice Organizations By Daniel Adrian Doss, William H. Sumrall III, David H. McElreath, Don W. Jones.

Reference no: EM13899557

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