Calculate Cp and Cpk-Interpret the indices

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1. In terms of the change model (unfreezing, change, and refreezing) what internal and external forces might resist each of the following: instituting mandatory diversity training for all employees, appointing a chief diversity officer, initiating applications for diversity awards, or establishing a phased retirement program?

2. A hospital is using X bar and R charts to record the time it takes to process account information. A sample of five applications is taken each day. The first four weeks’ (20 days’) data give the following values: X-double bar= 17 min, R bar = 7 min. If the upper and lower specification limits are 21 minutes and 13 minutes respectively, calculate Cp and Cpk. Interpret the indices.

Reference no: EM132152382

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