Reference no: EM132277592
Assignment - BPM Workbook
PART A -
1) Introduction to Business Process Management
Compare the two improvement movements of business process reengineering (BPR) and the more modern approach of business process management (BPM) by answering the following questions in a short essay of around 500-800 words:
a) Describe the benefits and shortcomings of BPM vs BPR?
b) Explain which phase of the BPM life cycle does BPR discard entirely and why that particular phase is not necessary in BPR?
c) Explore and describe ways of how BPR and BPM could be combined in a company's long-term continuous improvement methodology?
Hint: Focus on stating facts backed up by evidence, rather than superficial descriptions.
2) Foundations of BPMN
Create a 2 column table stating the exercise number in one column and your answer letter in the other column:
2.1) How would you connect 2 BPMN pools with each other and how would you connect elements within one of these pools?
A) A start event and an event-based decision element
B) Message flows and sequence flows
C) 2 data objects and message flows
D) Sequence flows and message flows
2.2) Which connection elements in the following BPD are associations:
A) There are no associations.
B) The connection element going into and out of the open as well as the approved vacation request.
C) The two connection from the request manager approval activity to the start and end event in the manager pool.
D) All the connections between the HR department and the Employee.
E) The two little circle arrows.
2.3) Assume for the following BPD that all start events are triggered at once (i.e. they all get a token). How many times will D be executed before the process ends?
A) 1 time
B) 2 times
C) 3 times
D) 4 times
E) 0 times, the process model is wrong
2.4) Which BPMN element would normally be used to represent entities from a hierarchical organisational chart?
A) The sequence flow connecter
B) An annotation stating the organisational entity
C) The Pool and Lane elements
D) Activities with the label same label as the organisational chart element
E) This cannot be done in BPMN, UML models must be used for this.
2.5) What kind of BPMN construct is used to reverse, restore or counter a previous activity?
A) Offset
B) Reciprocal
C) Transaction
D) Compensation
E) Complex gateways
2.6) What are the only elements which can be connected after this element?
A) Any BPMN element
B) Any intermediate events
C) This is a UML element and not part of BPMN
D) Receiving Message, Timer, Condition, Signal Events and Message receiving tasks
E) Only message throwing events and tasks
2.7) A BPD usually represents which three of the following symbol categories
A) Swimlanes
B) Flow Objects
C) Vision and Mission elements
D) Connecting objects
E) Class Diagrams
F) Fishbone diagrams
2.8) Which of the following phases are NOT part of the Business process Life cycle?
A) Process Identification
B) Process Duplication
C) Process Elimination
D) Process Discovery
E) Process Monitoring
F) Process Mirroring
G) Process Colouring
2.9) What is the purpose of modeling a hierarchy in Business processes?
A) to model the processes used to accomplish an organization's goals
B) to present the hierarchy of the information processed by an organization
C) to represent composition and decomposition of processes in a hierarchical manner
D) to depict the hierarchy of interactions that occur between different business processes
2.10) A subprocess must fulfil two conditions. These are (select 2)
A) It makes up part of the overall business process
B) It is the lowest level of child sub-processes of a parent process
C) It has at least one parent process and cannot be further decomposed into sub-processes
D) It breaks down the parent process into one or more child business process diagrams that contain other low-level sub-processes or tasks.
2.11) How many times will the subprocess loop for until complete if the generated number happens to be 300?
A) It will not loop at all
B) 5 times
C) 9 times
D) 7 times
E) 10 times
2.12) How many work orders will be created by the subprocess "create work orders", if a customer purchase order with 20 items listed is received?
A) 1 work order
B) 2 work orders
C) 20 work orders
D) 100 work orders
E) It will loop indefinitely because there is no loop maximum defined.
2.13) If a process token reaches a terminate end event, it...
A) triggers a collapse of all the subprocesses below the current level only
B) stops all the parent processes but not itself
C) it waits for all the subprocesses to finish normally but cancels the process at its current level
D) stops the entire process at the same level as well as all subprocesses
2.14) If the non-interrupting timer boundary event attached to the activity "review admissions" is triggered, it means that
A) stop reviewing admissions and perform the activity downstream from the timer event
B) send a timestamp signal to the process engine to stop the process
C) perform the activity downstream from the timer event without interrupting the review activity
D) restart the review task because the time ran out
3) Intermediate BPMN
3.1) Explain in detail the following BPD textually. What does it do, when would it start and how long could it run for? Where would one expect to find such a process description?
3.2) Review the business process model in figure A on page 6. In its current form it contains various modeling errors:
1) Find at least 15 mistakes and highlight them.
2) Explain in tabular form why the identified "mistake" is a mistake using the rules of BPMN and/or the BPMN 2.0 Specification.
3) Correct the identified mistakes in a new BPMN model.
3.3) Transform each of the following process descriptions into BPMN Diagrams modeled from the company perspective.
A) At the receipt of a customer complaint, the customer service agent verifies if the complaint information (such as original invoice, description of the failure report, serial number etc.) sent by the customer is complete in the customer relationship management module (CRM). If the information is incomplete, the customer service agent requests the missing information. If the customer has still not sent the necessary information, the complaint is declined by the customer service agent. In the other cases, the customer service agent holds enough information to process the complaint.
B) Sue, who has been unemployed for 2 years now, decides to send out applications to multiple companies in her city which offer suitable job positions. At one of the companies she applied to, once the application has been received, it will be checked for completeness. In case the application is erroneous, a request for further documents would be send out to Sue. Sue would then be given 7 workdays to resubmit her documentation. Once here resubmitted documents have been received, they be checked for completeness again and go through the same steps again. If no documents have been received after the 7 days, the company would try to call Sue to enquire if she still would like to apply for the job. If that is the case, she would be given another 7 days before she would receive another phone call. If Sue withdraws her application in one of the phone calls, the company would then return her application pack to her and the process ends.
In case the application is complete, the company would evaluate Sues suitability for the job position. If the company thinks the job would not fit Sue, they will return her job application pack to her. If the evaluation is positive on the other hand, her evaluation will be added to the list of possible applications. They will receive in invite in a different process.
3.4) Calculate a competitive offer for the following process project proposal (attached):
While working as the managing process analyst (MA) at Crazy Process Rookies - Consulting (CPR- Consulting) and leading your small team of process analysts you receive a different RFP (request for proposal):
A) What is your project sales price, internal project cost and project revenue?
B) What is your project team size?
C) What is your project duration?
Include a screenshot of your project calculation as well.
PART B -
4) Advanced BPMN/BPM Lifecycle
Scenario 4.A - See attached file.
Task 4.A.1) Model the above "as is" process in BPMN. Your process should show a high level of detail with respect to who executes what activity and different states of business objects flowing through the process. Make use of subprocesses where appropriate.
Task 4.A.2) Classify the activities in this process into three categories: "value adding" (VA), business value-adding (BVA) and non-value-adding (NVA) in a simple table.
Task 4.A.3) Calculate the cycle time efficiency of the "as is" process.
Task 4.A.4) Calculate the average number of requests in the process at any given time [Hint: It's Little].
Task 4.A.5) Identify the main constraint in the process. Explain how you arrived at that decision (you may refer to textbook 7.1.4 & 7.1.5 for extra points if proven mathematically). Propose 3 changes to elevate that constraint.
Task 4.A.6) Write an issue register for the process with at least 6 issues, including the main constraint identified in the previous task. Prioritise your issues from a TOC perspective.
Task 4.A.7) Develop a "to-be" BPMN model that incorporates your proposed changes.
Scenario 4.B - See attached file.
Task 4.B.1: Model a Process Architecture using a Value chain diagram. The Level 0 should show management, core and support processes. Derive some management and support processes from the scenario. They need to be relevant to the case.
Task 4.B.2: Extend your Value chain diagram by modeling the "AS-IS" process using BPMN to highlight the major activities and responsibilities within the existing windscreen repair system. You may have to model more than one BPD to fit into the architecture. Your process model must show a high level of detail, i.e. Pools/Lanes, Control Flow and flow objects.
Task 4.B.3: The existing process has several "pain points". Identify and analyse these problems by:
a) Creating an Issue register for the process. Identify at least 5 issues.
b) Choose the issue with the highest priority in your list and create a Fishbone diagram to investigate different causes for the process.
c) Go over the identified causes of your fishbone, identify their impact relevance for the process. Highlight/Circle the relevant causes in your As-Is model.
Task 4.B.4: Develop the To-Be Model:
a) Choose and state a suitable improvement direction (axis of the devil's triangle) using your task 4.B.3 findings as input.
b) Identify suitable improvement heuristics for the identified process areas based on your improvement direction and model the To-Be process.
Please note that need to do only Questions- 3.1, 3.2, 3.3 a, b and 3.4 a, b and c.
Attachment:- Assignment File.rar