Reference no: EM131205286
Founders State Bank developed a standard for teller staffing that provided for one teller to handle 10 customers per hour. During June, the bank averaged 58 customers per hour and had eight tellers on duty at all times. (Relief tellers filled in during lunch and rest breaks.) The teller compensation cost is $12 per hour. The bank is open eight hours a day, and there were 20 working days during June.
a. Calculate the teller efficiency variance during June expressed in terms of number of tellers and cost per hour. (Do not round intermediate calculations and round your answers to 2 decimal places. Indicate the effect of each variance by selecting "F" for favorable, "U" for unfavorable.)
Efficiency variance, tellers per hour _____ .
Efficiency variance, cost per hour ______.
Now assume that in June, during the 11 A.M. to 1 P.M. period every day, the bank served an average of 90 customers per hour. During the other six hours of the day, an average of 45 customers per hour were served.
b.1 Calculate a teller efficiency variance for the 11 to 1 period expressed in terms of number of tellers per hour and total cost for the month. (Round your answers to 2 decimal places. Indicate the effect of each variance by selecting "F" for favorable, "U" for unfavorable.)
Efficiency variance, tellers per hour ______.
Efficiency variance, cost per month ______.
b.2 Calculate a teller efficiency variance for the other six hours of the day expressed in terms of number of tellers per hour and total cost for the month. (Round your answers to 2 decimal places. Indicate the effect of each variance by selecting "F" for favorable, "U" for unfavorable.)
Efficiency variance, tellers per hour _____.
Efficiency variance, cost per month _____.
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: Founders State Bank developed a standard for teller staffing that provided for one teller to handle 10 customers per hour. During June, the bank averaged 58 customers per hour and had eight tellers on duty at all times. Calculate the teller efficienc..
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