Reference no: EM132115175
video Library 2 : bad new : buy costumes.
buy costumes is proud of its extensive stock of costumes, its liberal return policy, and its many satisfied customers. but one day a letter arrived with a request that went beyond the company's ability to deliver. the customer said that he had ordered the Gorilla Blinky eye with chest costume. this popular gorilla costume comes with a unique gorilla mask, attractive suit with rubber chest, foot covers, and hands. the customer complained that the gorilla costume didn’t arrive until two days after his Halloween party. he planned an elaborate party with a gorilla theme, and he was extremely unhappy that he didnot have his customer. he asks to reimburse the $300 that he spent on theme- related decorations, which he says were useless when he failed to receive his costume.
As a customer - service representative you checked his order and found that it was not received until five days before Halloween, the busiest time of the year for your company, the order was filled next day, but slandered shipping requires three to six business days for delivery. the customer did not order express or premium delivery; his shipping option was marked "slandered"
you showed the letter to the owner ,Mr. Getz, who said this request was ludicrous . however , he wanted to retain the customer's goodwill.. obviously, Buy costumes was not going to shell out $300 for late delivery of a costume. but Mr. Getz suggested that the company would allow the customer to return the costume ( in its original package) with a credit for the $134.99 charge. in addition, Buy Costumes would send a coupon for $20 off on the next costume purchase.
your task: Mr. Getz asks you to write a letter that retains the goodwill of this costumer. Address your Bad- news letter to Mr. Christopher King, 3579 Elm Street , Buffalo, NY 14202.
What is the cost of goods sold for the july sale
: Lionworks Enterprises had the following inventory data: Assuming FIFO and a perpetual inventory system, what is the cost of goods sold for the July 7 sale
|
Each of the three models(managing-directing-engaging
: How important is staff motivation to successful leadership in each of the three models(managing, directing, engaging?
|
Offer to re-book patients who are waiting too long
: Write 2 paragraphs as to why it is important to offer to re-book patients who are waiting too long.
|
Audience consists of senior management
: You have been asked to deliver a short presentation (no more than 5 minutes). Your audience consists of senior management as well as help desk team leaders.
|
Buy costumes is proud of its extensive stock of costumes
: Buy costumes is proud of its extensive stock of costumes, its liberal return policy, and its many satisfied customers.
|
What is the company expected unit contribution margin
: A company with a monthly fixed costs of $170,00 expects to earn monthly operating income of $25,000, What is the company's expected unit contribution margin
|
Transmission line whose data rate
: Imagine that a bicycle messenger is given three (3) USB memory sticks, each of which contains 64 gigabytes of data. Given that the courier can travel at 20 km
|
Explain the state public assistance policies
: Post a brief explanation of the means-tested programs that might be available to Eboni. Be sure your answer is specific to the means-tested programs.
|
Calculate the payout ratio
: Common Stock ($10 par value, 80,900 shares issued and outstanding) $809,000, Calculate the payout ratio and return on common stockholders' equity
|