Reference no: EM132906930

BUSN 1150-31 Introduction to Service & Work Teams

Assignment Description:

Write a brief 1 or 2 paragraph response to each question. Be sure to cover all elements of the question completely, and apply specific concepts from our course work to support your answer. Include the complete text of the question as well as your response in your submittal.

1. Describe the behavior and value of a loyal customer. Identify four products, services or stores that have loyal customers. Use concepts from our course work to support your answer.

2. From an analysis of its database information, a restaurant has discovered that one of its fastest-growing segments of customers is the 40 - 60 age group. How can the restaurant use this information to gain more customers?

3. Suppose you own a bicycle shop. Mountain bikes have become popular across the country, and you wonder if your customers would purchase them. What methods can you use to assess their interest in mountain bikes?

4. How can companies regain satisfaction among dissatisfied customers? Use concepts from our course work to support your answer.

5. Suppose you are a CSR for a company that sells laptop computers. A customer calls and complains that his new computer does not work properly. Describe the steps that you would take to find a solution to this problem.

6. List some ways a CSR can reduce stress on the job.

7. What type of "customer turn-off" do you think is the most often violated by organizations? Why?

8. Suppose you have just been promoted to manager, and will lead a department of 10 people. How could you use the concepts from Strength Finder 2.0 to improve the effectiveness of your department?

9. Describe the characteristics of an effective team. What are the positive roles members can play to contribute to team success?

10. What did you learn in this class that will be most helpful to you in the future? Did you feel the work required in this course was just right, too much or too little?