Business writing experts stress that important strategy

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Reference no: EM132304853

1. Business writing experts stress that the most important strategy behind good written communication is to be

brief

sensitive

clear

funny

2. When you have to say no to a customer, remember to

empathize with the customer

explain why you cannot complete the request

choose words that are calming and soothing

all of the above

3. When a speaker uses previously established information to clarify points and requests additional details, it is referred to as what type of question?

open question

probing question

closed question

direct question

4. A question that a customer is not afraid to answer is known as a/an

probing question

positive question

leading question

open question

5. Which style of communication fails to express feelings, thoughts and beliefs, and typically gives in to others?

Aggressive communication

Passive communication

Assertive communication

Alternative communication

6. Which communication style exhibits closed-minded behavior, poor listening skills, and difficulty seeing another person’s point of view?

Aggressive communication

Passive communication

Assertive communication

Alternative communication

Reference no: EM132304853

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