Business with high services component

Assignment Help Operation Management

Reference no: EM132277311

1. Expenses that fluctuate with the number of products produced are:

A. variable costs

B. depreciation

C. total costs

D. fixed costs

E. inflation

2. The operational plan of action outlining which goods and services an organization will produce is a:

A. marketing strategy

B. product strategy

C. process strategy

D. layout strategy

E. human resource strategy

3. The performance of managerial activities entailed in selecting, designing, operating, controlling, and updating production systems is called:

A. strategic management

B. tactical management

C. operations management

D. input management

E. service mangement

4. Return on investment is an example of a(n) _________ ratio.

A. operations

B. profitability

C. liquidity

D. activity

5. Quality is defined by:

A. management

B. customers

C. top management

D. suppliers and competitors

6. random variation

a. exists in all processes, and cannot be fixed by identifying the specific cause

b. does not exist well in run processes

c. is a myth invented by marketing to explain poor sales results

d. is to be identified and eliminated from all processes

7. business with high services component (vs a high product component)

a. tend to be more capital vs labor intensive

b. don't have processes that must be managed to the same extent

c. tend to be less customer facing.

b. tend to be more labor intensive vs capital intensive

Reference no: EM132277311

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