Business shaped your experience and behavior

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Reference no: EM131672249

Give an example of a time you had a service encounter at a business that maybe considered less than pleasurable experience (i.e. dentist, auto body repair shop, etc.). How did the physical environment of this business shaped your experience and behavior? Which symbolic cues were used to communicate about the service provided? What made this establishments stand-out from competitors? Did the service provider use color, texture, sounds, scents, and special design to enhance your overall experience?

Reference no: EM131672249

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