Reference no: EM132300220
a) The set of all processes is referred to as a process portfolio.
True or False
b) Process identification is concerned with two primary steps: defining a process architecture and prioritizing the processes.
True or False
c) Which of the following is NOT considered an evidence based method?
Automated Doscovery
Observation
Document Analysis
Process delineation
d) A business process involves events and activities.
True or False
e) When two or more activities are alternative to each other, they are considered ____.
independent methods
mutually exclusive
concurrent
independent path
f) When defining the process landscape model we want to make sure we identify the major management and support processes within a given business process.
true or false
g) ___ helps define criteria for assessing the performance of identified business processes.
Process category, process selection, process context , process derivative
h) Due to specialization and division of labor, not all of the tasks associated with a process will be performed by the same labor resource. This has driven to a state called ___.
analyst dilemma, labor division, process overlay, fragmented process knowledge
i) What needs to be considered when modeling a process?
the boundaries of the process, the skills of the process participants, flow patterns, the sentiment of the domain expert
j) Process modeling guidelines aim to contribute to which goals?
making the models uniform, making it easier to compare models, all of the above
k) Which aspect should a process analyst NOT pay specific attention to?
Securing support of key persons , Exploring various aspects of the process , Extracting information to be shown in the model , Making models look nice
l) Various criteria can be used to select those processes that need to be consolidated, decommissioned or eliminated. Which of the following is NOT considered a common one?
Case type dimension , Feasibility to change , Dysfunctional performance , Strategic importance
m) According to Porter's classification of processes, which of the following is/are support processes.
The process for handling requests from employees to take their annual vacation
The process for reimbursing travel expenditures to employees when returning from a business travel
The process for handling customer complaints (complaint-to-resolution)
The process for recovering overdue payments from customers
A and B Only