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Business Process Innovation
Question -1 Gap Model
a) Diagram and explain in detail Harmon's "Gap Model" as the fundamental approach to process improvement.
b) What role might a Business Process Diagram (BPG) developed in BPMN play in the Gap Model?
c) In applying the Gap Model, identify and discuss five distinct best practice tactics for improving process efficiency and effectiveness.
Question 2 An Approach to Process Improvement
In the course we covered two different approaches to process improvement: one proposed by Steven Alter, and a second proposed by Paul Harmon. Compare and contrast each including how one characterizes "AS-IS" and "TO-BE" states and criteria/rules-of-thumb for identifying process improvement opportunities. Which do you find more useful and why?
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