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Overview:
This case illustrates several ways in which Southwest Airlines utilizes the four main building blocks of competitive advantage: efficiency, customer responsiveness, innovation, and reliable quality.
You will need to review the Southwest Airlines case study at the end of Chapter 3 in the textbook and answer the following questions:
1. What is the link between Southwest Airlines' business model, strategy, competitive advantage, and profitability?
2. What are Southwest Airlines' distinctive competencies, resources, and capabilities to make it happen?
3. How will the Southwest Airlines competitive advantage be maintained in the future?
Attachment:- Closing Case-South west airlines.rar
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