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Assignment Details: You are a Customer Service Consultant with expertise in helping companies to retain customers and improve service policies and actions. Select a professional name for your consulting business. Your company has been hired to evaluate the Customer Relationship Management Program for a client (an organization of your choice). Research: An organization that has a bad reputation in Customer Service. You may search Yelp reviews for a company with low customer satisfaction ratings (for example, Comcast, Wells Fargo, etc.), or research news articles that speak to a trend in service breakdowns for a specific company. Examine the current customer relationship management in the business's overall strategy and operations.
c) Present an interpretation of the lower confidence limit and the upper confidence limit obtained in part b) in the context of the problem.
How do you see the capital structures and associated pricing change in the future? Debt versus equity, what will be the future of companies' balance sheets?
Use article supplied to answer three questions Read "Succesful change programs begin with results" (Schaffer and Thomson) and answer the following THREE questions on the Schaffer & Thomson article.\
Name some positive impacts that affirmative action has had on organizations and how the organization implemented their affirmative action Plan to do so?
Is the intruder liable for what he has done? Why or why not? Do you have legal responsibilities to Sharon and Darryl? Why or why not?
As Bob's manager, what options would you consider in terms of dealing with the issue of his retention in the job and in the company? What could you do by way of career development for Bob, and why?
Describe some of your ideas for backup procedures, who will back up the data, how often and where will the copies be stored, etc?
1. Compare and contrast the management information systems (MIS) in place in 2 distinctly different organizations.
How much life insurance do you need? Using the Life Insurance Calculator, Decide which health care plan you would choose.
Should you, as a leader of a mobile phone service provider, have social responsibility obligations for dealing with this problem? Discuss.
1) Why is "Perceptions, attitudes and motivational theories" important to consider when analyzing this topic?
QUESTION 1: Select three examples of where a company's data security was breached from the outside. What do your examples have in common? What important lessons can the e-business community learn from these events?
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