Reference no: EM132983981

ASSESSMENT TASK 1

Question and Answers

The answers to the following questions will enable you to demonstrate your knowledge of:
• Industry, media and government organisations, events and communication channels that are relevant to the organisation
• Cross-cultural communication
• Techniques for negotiation, mediation, conflict resolution and incident de-escalation
• Structured and inclusive meeting procedures
• Organisational policies and procedures relevant to:
o presenting and negotiating
o leading and participating in meetings
o making presentations
• Communication tone, structure, style and impact on others
• Relevant organisational policies and procedures on confidentiality of information.

Answer each question in as much detail as possible.
* IDENTIFY WITH INDUSTRY YOU ARE USING AS YOUR BUSINESS/ORGANISATION INDUSTRY*

1. From your own research and knowledge, identify and list:

• Five different industry, media, or government organisations that are relevant to your organisation/business industry

• Three events that are relevant to your organisation and its business

• Three communication channels that are relevant to your organisation/business industry that are effective for sharing information.

2. Explain how you can facilitate effective cross-cultural communication (answers to be no more than 800 words).

3. For each of the following, write a brief explanation of how you would perform this (answers to be no more than 100 words for each one):

• Negotiation

• Mediation

• Conflict resolution

• Incident de-escalation.

4. Explain what is meant by structured and inclusive meeting procedures (approximately 50 words); provide two examples for each of when and/or how they would be used.

5. What are the basic requirements and steps for the processes given below?

• Present information and negotiate

• Lead and participate in meetings

• Prepare and deliver presentations.

6. Write a short essay that identifies what communication tone, structure, and style are and how these will affect the success or effectiveness of your communications. Provide one example for each one (answers to be no more than 800 words).

7. Identify six requirements that apply to your organisation or business industry for maintaining the confidentiality of information.

Part B): Report

PART B) NEGOTIATION REPORT: - DESIGN YOUR OWN TEMPLATE
RESEARCH AN INDUSTRY OF YOUR CHOOSING AND PREPARE NEGOTIATION POINTS, STRATEGIES AND DETAILS IN RELATION TO NEGOTIATING A WORK ROSTER.
THE CURRENT ROSTER IS:
SHIFTS ARE 12 HOURS LONG
START AT 7AM - TO 7PM - DAY SHIFT 7PM - 7AM NIGHT SHIFT.
THIS IS HAVING THE FOLLOWING EFFECTS ON STAFF:
• EXCESS FATIGUE
• SICKNESS AND WORKPLACE INJURY
• LACK OF FAMILY TIME
• IMPACT ON STUDY/PRIVATE TIME OFF
• EXCESSIVE OVERTIME TO COVER SICK LEAVE
COVER AREAS SUCH AS: - MINIMUM EXPECTATION (!!)
• ALTERNATIVE OPTIONS TO ROSTERING
• RESEARCH RELATING TO BETTER SHIFT OPTIONS
• WHAT TOPICS AND POINTS YOU ARE GOING TO COVER
• SELECT A NEGOTIATION STRATEGY AND OUTLINE HOW YOU WILL USE THIS
• POSSIBLE COUNTER PROPOSALS
• COMPROMISE TECHNIQUES

Attachment:- cross-cultural communication.rar