Reference no: EM132153173

The All people Company serve 24 production employees each hour. The production employees arrive at the tool room every 3 minutes on the average. The production manager is currently considering 2 business alternatives to improve on the service delivery. Alternative 1: The addition of a an extra employee to reduce customer waiting time. The addition of an extra employee to reduce customer waiting time .The addition of an extra employee will cost the manager Gh 150 per week. With the help of the national office marketing research group, the manager has determine that each minute that a customer's waiting time reduces, the store avoid a loss in sales of Gh 75 per week. If the new employee is hired, customers can be serve in less time. The addition of a new employee increases the service rate from 24 customers per hour to 40 customers per hour.