Reference no: EM132426978

BUS 401 - Quality Management - Emirates College of Technology

LO4: Compare and contrast the various tools used in quality management and design business process techniques

LO6: Discuss elements of a total quality management organizational culture and assess the value of leadership in TQM

Project Task

Choose one topic from the list above. You have to respect the working guidelines given below and the submission date.

Working Guidelines for Project

A. Project Structure:

It is recommended that your project report have the following structure in the order provided here.

1. Title page

The students' details should be filled in the cover letter provided.

2. Abstract / Executive Summary

The Abstract consists of the project title and about half a page concise summary containing the scope and results of your study.

3. Table of Contents

Table of contents should contain titles and page numbers for the main sections and subsections of your report. The table of contents should also include entries for any appendices in your report.

4. Report Body

This is the central and main part of the project which contains the actual work done during the project. The main requirement is that you need to structure the report so that it is clear and structured in a way that makes sense. Grammar and spellings count.

5. Conclusions

The project's conclusions should list the things which have been learnt as a result of the work you have done.

6. References

You are responsible for appropriately citing material and methods that you use. Give references for the data collected from a text book, a magazine or a website identifying its sources while using the appropriate form. In the references section, references should be in a numbered list, ordered alphabetically by the last name of the first author.

Topic : Total Quality Management

Total Quality Management (TQM) is a business management strategy aimed at embedding awareness of quality in all organizational processes. TQM has been widely used in manufacturing, education, call centers, government and service industries, as well as NASA space and science programs. If you are looking at the area of Total Quality Management for your operations dissertation, the following topics may be useful:
• Is Total Quality Management enough for competitive advantage.
• Evolution of quality: First fifty issues of production and operations management.
• Practices of TQM in today's environment.
• TQM: influence of information technology.