Burton have in giving good customer service

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1. Burton works at Marconi’s Pizza Shop. The shop has a dining room and a delivery service. Burton answers the phone between making pizzas. His hectic job allows little time for breaks. a. What problems might Burton have in giving good customer service? b. If you were Burton, how would you answer the phone?

2. Allison is a sales clerk in dress shop. While waiting on a customer, she hears the phone ring. She is the only employee in the shop. a. How should Allison handle the situation? b. What should she tell the customer before she answers the phone?

Reference no: EM132241800

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