Build solutions and strategies that aid hospital operations

Reference no: EM133518319 , Length: word count:850

Hospital El Pilar: Improving Patient Care

How to cite this article:

Hospital El Pilar: Improving Patient Care with Disciplined Agile.

For more than 50 years, Hospital El Pilar has provided the highest comprehensive care to patients in Guatemala City, Guatemala. The private hospital - which offers a range of medical services, including pediatrics, intensive care, oncology, cardiology, and outpatient care - is now one of the best hospitals in the country, thanks to its commitment to quality care and continuous improvement.

As part of this commitment, Hospital El Pilar is focused on driving innovation by investing in the latest technology to better serve patients and staff.

Challenge:

The hospital's application development team, which works within the technology department to build solutions and strategies that aid hospital operations and outcomes, was experiencing stalled progress on projects due to several obstacles, including:

- Unclear priorities. Every project was defined as urgent, which ultimately left the team unsure of how to focus its efforts and prioritize needs.

- A lack of visibility. "We had little visibility into the progress of projects and requirements, which led us to try to cover a lot and, in the end, there was no progress at all," said Adolfo Enrique Galán Paz, manager of IT.

- Little interaction with users. "We only had interaction with users at the beginning and end of projects," Galán said. "That caused us not to deliver what the client really required and drove errors in production when publishing developments."

- Competing demands. The application development team also served as user support, which hindered the progress of coding and development since the process was constantly interrupted to help users troubleshoot.

To improve how projects were being managed and how key stakeholders and users were involved in the process, the team - made up of a development manager and five developers - selected Disciplined Agile® (DATM) as the best path forward.

Attachment:- Risk Register Template.rar

Reference no: EM133518319

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