Reference no: EM13181370

1. Build a Balanced Scorecard for the unit of the organization for which you work, or have worked. Unless you are in senior management, focus on the unit with which you are most familiar rather than the organization as a whole. Identify the strategic objectives of the entire organization and the secondary objectives for the unit. Develop three specific objectives within each of the four perspectives for the unit. Each objective should have at least one quantified target metric associated with it.

It is essential to understand what metrics are. Be sure to study the lecture material on "More Information on metrics" In this assignment, the specific information needed to calculate each metric should be explained. For each metric state the appropriate target value and the actions that need to be taken to achieve the target. The paper should be no more than8 pages, including the reference list, and be formatted in accordance with the APA guidelines.

Metrics

Develop three specific objectives within each of the four perspectives for the unit. Each objective should have at least one quantified target metric associated with it. So your table should contain 4 perspectives, each with 3 specific objectives, and a target value of the metric for each objective.

If you would like to see a sample table of metrics, here is one example:

Sample Table of Metrics for an Example Business Unit

Perspective	Objective	Metric	Target Value
Financial	Revenue Growth Operating Profit Growth Short-term Solvency Long-term Solvency	Annual Rate of Growth % EBIT/Sales Current Ratio Long-term Debt/Equity	> 6% > 7% > 2.0
Customer	Increase Number of Customers Maintaining Transaction Size Improve Customer Satisfaction	Annual rate of Customers Increase Average Transaction Size Median Score: Customer Survey	> 5% > $600 > 90%
Internal	Product Improvement Ratio of New to Old Products Maintain Market Share	% R&D Expense to Revenue Ratio of New to Old Products Market Share %	> 4% > 8% > 24%
Learning	Employee Training Employee Turnover Employee Compensation	Annual Hours of Employee Training Employee Turnover Average Compensation	> 30,000 > $38,000