Reference no: EM132699912

BSBWRK520 Manage Employee Relations - Australian Ideal College

Task 1

Assessment Instructions

This is an individual assessment. For this task, you will use the scenario and simulated business information provided to identify long-term employee relations objectives and analyse existing employee relations performance and strategic and operational plans to develop options for an employee relations strategy and policies. You will then evaluate these options in terms of cost-benefit and risk analysis and legislative requirements and prepare a proposal strategy for management to review.
Procedure
Review the Safety Traffic Co. simulated business information provided by your assessor and submit all documentation to your assessor as per the specifications below. Please keep copies for your records.
1. Prepare a draft proposal of an employee relations strategy. For your draft proposal, you need to do the following:
a. Identify and describe three long-term employee relations objectives for Safety Traffic Co.
b. Analyse current employee relations performance.
c. Develop several employee relations strategy or policy options for each of your identified employee relations objectives.
d. Identify relevant Safety Traffic Co. stakeholders for each option and include a description of how they will be consulted.
e. Evaluate each option, including:
i. a cost-benefit analysis and an assessment of risk (include a completed cost-benefit analysis and risk assessment plan template, provided in Appendix 1)
ii. a determination of the likelihood of risk preventing the organisation meeting its objectives and the possible consequences of such an event on organisational performance.
f. Document and summarise the legislative requirements and key entities in the industrial relations system (courts, tribunals, etc.) and considerations for each option.
g. Include discussion of how your identified long-term employee relations objectives meet the needs of the organisation and how they address current employee relations issues.
2. Write a formal email to schedule a meeting for relevant stakeholders with Safety Traffic Co. to discuss your draft proposal

Task 2
Assessment Instructions
This is an individual assessment. As part of Assessment Task 1, you developed an employee relations strategy proposal for Safety Traffic Co., which was submitted to the management team for review. You have just received an email confirmation that the top three most cost-effective options in your proposal have been approved.
You are now required to develop an implementation plan describing how the employee relations strategy will be actioned into work operations at Safety Traffic Co.
Procedure
Review the Safety Traffic Co. case study provided to you by your assessor and submit all documentation to your assessor as per the specifications below. Please keep copies for your records.
1. Based on the most cost-effective employee relations option you developed (in consultation with your assessor) in the draft employee relations proposal in Assessment Task 1, develop an implementation and contingency plan for the employee relations strategy. See Appendix 1 for the implementation and contingency plan template.
Your plan should include:
a. the employee relations option being implemented
b. activities required for implementation
c. a timeframe
d. resources required
e. costs
f. people responsible for tasks
g. contingency planning.
2. Develop a training implementation plan that outlines training that will be delivered to: support the implementation of employee relations option; and improve site supervisors' skills in conflict management techniques. See Appendix 2 for the training implementation plan template.
Your plan should include:
a. learning objectives
b. required competencies
c. training methods
d. the number of training sessions
e. a proposed timeframe to complete the training.
3. Develop a monitoring and review plan describing how the employee relations strategy will be reviewed over the next 12 months. Identify how you will determine whether long-term employee relations objectives and current organisational needs are being met. See Appendix 3 for the monitoring and review plan template.

Task 3
Assessment Instructions
This is an individual assessment. In Part A of this task, you will use the scenario and simulated business information to develop a grievance policy and procedure and a strategy for reporting and managing conflicts and disputes.
In Part B of this task, you will apply employee relations policies and plans in providing guidance in a report to the Operations Manager on how to resolve a workplace grievance and go about implementing a new collective agreement.
In Part C of this task, you will take the role of the Operations Manager (acting on the advice of the report in Part B) in an advocacy role-play with the HR Manager and the employee.

Procedure

Part A
1. Develop a grievance policy and procedure for Safety Traffic Co. Use the policy and procedure layout provided in Appendix 1 as a guide for the format. The grievance policy and procedure should include the following information:
a. Safety Traffic Co. expectations and standards for grievances and disputes.
b. A formal procedure describing how staff may lodge a grievance and have their matter handled, including internal and external escalation procedures.
c. A formal procedure for the manager, describing:
i. suitable responses to the initial dispute
ii. how to check documentation and other sources to clarify issues
iii. possible assistance and advice from internal and external sources
iv. negotiation strategy options
v. options for representation of the organisation's position
vi. documenting and certifying agreed outcomes
vii. implementation of agreements
viii. monitoring and review of agreed actions
ix. follow-up actions to manage possible breaches.

Part B
Review the Safety Traffic Co. scenario describing a grievance situation (Appendix 2) and submit all documentation to your assessor as per the specifications below. Please keep copies for your records.
1. Develop a formal written report to the Operations Manager describing how the grievance must be managed in accordance with the organisation's policy and procedure and how a new collective agreement will be negotiated and implemented.
The report must identify the following information:
a. the source of the dispute
b. relevant legislation and principles that apply to the case
c. key parties involved in the dispute
d. actions required to avoid potential industrial action
e. valid information sources that serve to clarify issues with complainants
f. additional sources of support and advice, including employer associations and the Fair Work Commission.
In addition to the above information, you must describe how you would go about:
a. negotiating new working conditions with key parties to resolve the dispute using a formal collective agreement
b. advocating the organisation's position in negotiations with employees to obtain a new collective agreement that is fair for the employer and employees
c. documenting and certifying agreements with the relevant authority
d. implementing the new collective agreement
e. determining adherence to agreed actions and addressing any non compliance.

Part C
Read the role-play scenario information in Appendix 3.
1. Plan to lead a role-played advocacy session as the Operations Manager with the HR Manager and Employee in response to the scenario. Your assessor may act alternately as HR Manager or Employee, or assign others to play the roles.
2. Arrange time and place with your assessor to perform your role-play.
3. Perform your role-play in accordance with the specifications set out below, ensuring you demonstrate advocacy, raise questions, use active listening techniques in oral communication, and collaborate with others.

Attachment:- Assessment Tasks.rar