Reference no: EM132408060

BSBWOR502 Lead and Manage Team Effectiveness Assignment - Orange International College, Australia

Assessment Task 1: Written questions

Task summary: You are to answer all the questions in this task.

QUESTION 1 - Describe four strategies you would implement when managing a team to ensure that all members are clear on their responsibilities and requirements.

QUESTION 2 - Describe three different types of support you can provide to members of your team to ensure they remain engaged and committed to quality outcomes. For each one, explain the advantages and disadvantages.

QUESTION 3 - Describe three communication methods you might use to communicate with your team members and stakeholders. For each one explain at least one advantage and one disadvantage.

QUESTION 4 - As a manager in an organisation explain how you would ensure you are viewed as a positive role model.

QUESTION 5 - As a workplace leader, which strategies you would use to ensure that your team was actively involved in decision-making processes.

QUESTION 6 - Explain why it is important to keep lines of communication open with your own manager at all times when working with a team. State any three reasons.

QUESTION 7 - Describe the five stages of group development.

QUESTION 8 - You have brought together a team of people with different skills and knowledge but you can't always expect things to run smoothly for everyone to work well together.

Describe how each item below can impact positively or negatively on the team's performance.

- Someone likes to cause conflict

- Someone has trouble speaking up and participating

- Someone passes blame and cannot take responsibility for their mistakes

- Someone avoids sharing information

- Someone dominates discussion

- Team members share knowledge and skills

- Someone is good at mediating.

QUESTION 9 - Access organisational policies/procedures related to the following areas that can impact on or assist team work (one document for each area). Check the questions below to make sure the documents you locate are relevant.

If you are a classroom-based student, research the Internet to find organisational policy and procedures in the following areas.

- Work allocation

- Mentoring/coaching

- Conflict resolution.

Answer the following questions in regards to each document you have located.

Work allocation:

- Briefly describe the responsibilities of supervisors/managers when allocating work to their employees.

- Briefly describe the responsibilities of employees when receiving work from their supervisor/ manager.

- Does the policy/procedure state any requirements regarding the need to work extended or continuous periods of overtime due to work allocation? If yes, explain the requirements.

Mentoring/coaching:

- Briefly summarise the benefits the organisation feels it will get from mentoring/coaching.

- Briefly summarise the mentoring relationship.

- Briefly summarise the mentoring process.

Conflict resolution:

- What principles of behaviour does the organisation expect to be followed by those involved in the conflict resolution process?

- What happens if the issue cannot be resolved?

- What is mentioned regarding privacy and confidentiality?

QUESTION 10 - Describe the strategies/techniques you could use to do the following:

- Reward a team member who does a great Job:

- Show that you value their contributions and participation in the team.

- Encourage them to keep striving to meet goals and/or targets.

- Reward the group as a whole for completing a protect ahead of schedule.

QUESTION 11 - What Is meant by 'consensus'? Describe the concepts of the Quaker model and the consensus oriented decision making model.

QUESTION 12 - Outline the five conflict handling modes referred to in the Thomas-Kilmann Conflict Mode Instrument. Provide at least two examples of when each mode can be used in the workplace.

Assessment Task 2: Project

Task summary: Students are to assume the role of Marketing and Communications Manager of Netball North East Coast (NNEC).

There are six parts to this task:

PART A: ORGANISE A TEAM MEETING

For this part of the task, you are required to prepare for a meeting with your team - the Marketing Officer and the Promotions Officer.

Your assessor will choose a class member/colleague to take on the role of one of your team members. Your assessor will then take the role of the other team member.

PART B: TEAM PERFORMANCE PLANNING

For this part of the task you are required to run the meeting with your team (your classmate and your assessor).

Bring your Operational Plan with you and a copy of the Team Performance Plan template.

PART C: DOCUMENTING THE PERFORMANCE PLAN

It is now time to think about all the things you and your team discussed at the meeting.

Review each section of the Team Performance Plan Template, and use your notes and thoughts to complete it. Remember that this is a work document and your writing should be clear and provide adequate detail.

When you have finished, save the file as Team Performance Plan 20XX (XX being the current year).

You will also need to set up a schedule of monthly meetings for the next 12 months to support the team's Operational Plan. You can do this in a table in a Word document. You can pick the day and time of the meeting. Your first meeting should start four weeks after the date of your initial meeting (For meeting in part A). You will also need to schedule a mid-cycle meeting in June, and an end-of-cycle meeting in December.

Save this document as NNEC Marketing Team Meeting Schedule 20XX (XX being the current year).

You also need to identify two professional development opportunities that you and your team can attend together. Research the Internet and make sure you write down the name, date of the activity and where it is held. The professional development activity should be related to the course or qualification you are completing.

Send your completed plan to your team members via email. Your email should include the following information:

A request for feedback on the team performance plan.

An outline of the actions you intend to take to address the concerns that were raised during the meeting.

A brief overview of training and development activities that you want to put in place over the next 12 months (to address training needs identified in the team performance plan). You must include the details of the two actual activities you identified for the team.

Team Performance Plan 20XX (provided as an attachment).

NNEC Marketing Team Meeting Schedule 20XX (provided as an attachment).

PART D: PERFORMANCE MANAGEMENT

Your assessor will organise a quiet area in which to conduct this role play. They will also play the role of Claire.

Send an email to your assessor (as Claire) requesting that she attend a performance management meeting with you. Include a date and time for the meeting.

Before you start your performance management meeting, you must read the following guide about managing underperformance. This information will help you during the role play.

PART E: POLICIES AND PROCEDURES

In this part you are required to write a policy and procedure about performance management. You may like to review the information at the Fair-work website to help you with this task.

PART F: TEAM REWARDS AND RECOGNITION

Use the Internet to research reward and recognition schemes. Find three that you think would be good to reward the team and ensure that the team continue to work well in future.

Send an email to your assessor (in the role of the General Manager) that describes the three schemes you found. Recommend your preferred option and explain why you think it is the best.

Assume now that your recommendation has been approved by the General Manager. You have decided to send a personal note to your team that thanks them for their hard work over the past year and explain the reward they will receive based on their performance.

Send your personal note to your assessor (in the role of one of your team members).

Attachment:- Lead and Manage Team Effectiveness Assignment Files.rar