Reference no: EM132902924

BSBTWK502 Manage team effectiveness - Greenwich Management College

Task 1 - Knowledge Questionnaire

Question 1

Provide examples to explain how group dynamics can support (2 examples) and hinder (2 examples) team performance. (30-50 words/example)

Question 2

Outline four (4) methods of establishing team activities; at least one must be relevant to communication processes.

Question 3

Outline four(4) strategies that can support team cohesion, participation and performance.

Question 4

Explain three (3) strategies for gaining consensus within a team.

Question 5

Explain three (3) strategies that can be used to resolve issues within the team.

Task 2 - Manage Team and Develop Performance Plan

Complete the following activities:
As a Project Manager you will manage and lead the project team. This assessment focuses on setting up the project team for success. This includes:
• Skills and knowledge assessment
• Training needs assessment
• Agreed goals, values and behaviours
• Team building
• Setting-up a project website (one page) to promote the project within the organisation
• Develop an action plan to establish the team
You will participate in and document four (4) project team meetings.
You must:
• Participate in four weekly meetings
o Write the meeting minutes for each meeting (Template 1) and make sure they are submitted with your assessment

• Establish the team:
o Form the team
o Conduct a knowledge and skills assessment to identify training needs
o Determine team goals, KPIs, values and agreed behaviours
o Agree on roles and responsibilities
The above will be discussed and agreed on during the first meeting with the team (week 1).
• Complete the following activities in collaboration with the team:
o Develop an action plan to establish the team for project success (week 2)
o Develop the project webpage in collaboration with the team (from week 2 to week 4)
o Develop strategies to ensure team members have input into planning, decision making and operational aspects of work team (week 2)
o Develop policies and procedures to ensure that project team members take responsibility for own work and assist other to undertake required roles and responsibilities (week 3)
o Develop processes to ensure that issues, concerns and problems identified by team members are recognised and addressed (week 3)
o Plan for and perform a team-building activity (planned in week 2 and delivered in week 3)
o Finalise the project webpage and the action plan (by week 4)

The above will be discussed,agreed and worked on during the second, third and fourth meeting with the team(week 2-4).
The trainer and assessor will observe your weekly work with the team and provide feedback in the marking sheet.
The trainer and assessor will play the role of the Project Sponsor and may communicate key information to the team leader to be passed to the team during the meeting.
• Evaluate teamwork

Task 2.1 Team Meetings

You are required to attend and participate in a team meeting every week, for 4 weeks. Each week one of your team members will be the designated project leader.
These meetings are designed to help you decide together what needs to be done, how it will be done, and who is responsible for what. It will also be the opportunity to catch up on previous tasks, and it should result in an action plan for the following week.
You will minute each meeting (Template 1). All meeting minutes must be submitted with your assessment.
The trainer and assessor will observe your weekly work with the team and provide feedback in the marking sheet.
The trainer and assessor will play the role of the Project Sponsor and may communicate key information to the team leader to be passed to the team during the meeting. The communication must be recorded in the meeting minutes.
You must address the following:
Week 1
? Determine team goals and how the team can achieve those goals. (Task 2.2C)
? Determine team values and agreed on behaviours. (Task 2.2C)
? Determine skills gaps and training needs. (Task 2.2B)
? Determine outcomes, outputs and KPIs for each team member - for example, determine agreed responsibilities, quality standards, and how performance quality or achievement of tasks will be measured. (Task 2.2D)
? Discuss and document any issues, concerns or problems regarding work performance (it is important that you document them as they will be used in assessment AssessmentTask 3)
? Other items
Complete the Meeting Minutes week 1 - Template 1.
Week 2
? Progress reports on work that has been completed.
? Status of action items from previous week.
? Start to develop the project webpage.
? Develop an action plan to establish the team for project success. (Task 2.3A)
? Develop strategies to ensure team members have input into planning, decision making and operational aspects of work team. (Task 2.3B)
? Prepare a team building activity for the following week. Describe it and explain why you chose it.
? Discuss and document any issues, concerns or problems regarding work performance (it is important that you document them as they will be used in Assessment Task 3).
? Other items
Complete the Meeting Minutes week 2 - Template 1.

Week 3
? Progress reports on work that has been completed.
? Status of action items from previous week.
? Develop policies and procedures to ensure that project team members take responsibility for own work and assist other to undertake required roles and responsibilities. (Task 2.3C)
? Develop processes to ensure that issues, concerns and problems identified by team members are recognised and addressed. (Task 2.3D)
? Conduct the team building activity.
Provide evidence (3) of the team building activity. Evidence may include pictures/video of the team undertaking the team building activity, or feedback from the team on the outcome of the activity. (Task 2.3E)
? Discuss and document any issues, concerns or problems regarding work performance (it is important that you document them as they will be used in Assessment Task 3).
? Other items.
Complete the Meeting Minutes week 3 - Template 1.

Week 4
? Progress reports on work that has been completed.
? Status of action items from previous week.
? Finalise the project webpage. (Task 2.3F)
? Discuss and document any issues, concerns or problems regarding work performance (it is important that you document them as they will be used in Assessment Task 3).
? Lessons learned
? Other items.
Complete the Meeting Minutes week 4 - Template 1.
Your assessor will observe your weekly meetings to ensure that you are participating in the meeting and facilitating teamwork. This is an assessable task and the trainer and assessor will observe and evaluate your performance during the meeting. Duration of the meeting: 30 - 40 minutes. If you are absent from class, liaise with your facilitator to make alternative arrangements.
Use the templates below as a reference for your meeting agendas and to document the meeting minutes each week. Add item's title and add additional rows if needed.
Please note that you will have to write the meeting minutes each week and ensure they are submitted with your assessment.

Task 2.2 Establish the team

Address the following using the tables provided.

A) Form a team of 3-4 students to collaborate with when working on the following work tasks:
1. development of an action plan to build the team for project success
2. development of one-page website - landing/home page using a free website design tool such as Wix
and fill in the table below with your team name and the name of each team member:

B) In consultation with the team, determine what skills and knowledge each team member will bring to the team to support project success and the development of the project website.
Discuss and action the work tasks below during your first meeting with the project team.
Note: your team will have to develop the website (just a home page/landing page for the purpose of this assessment) using a free website platform such as wix.
The landing page must include the content for the following topics/sections:
• About the project
• Overview of the project team
• Project milestones
• News

Pages (visible in the website menu but inactive) must include:
• Home
• About (subpages: The Project; The Team)
• Project Progress
• Contact the team
Please note that you will have to submit a screenshot of the landing page as evidence that the team developed the webpage.
Identify training needs for each team member based on a gap analysis.

C) Document your team goals (3 goals with 1 KPI each), values (4-6) and agreed behaviours (5-8) as discussed in Meeting 1 (Task 2.2).

D) Document roles and responsibilities with associated KPIs for each team member (3 KPIs/each team member) as discussed and agreed in Meeting 1 (Task 2.2)

Task 2.3 Support Team Effectiveness

A. With your team, develop an action plan(Template 2) to establish and develop the team for project success.
The plan must include all the following:
• Introduction
• Resources required to implement the plan
• Key Performance Indicators
• Risk plans
• Action plan for implementation
The plan may address, for example:
• Training
• Team building activities
• Initiatives for cross-functionality
• Enhancing communication with the sponsoring organisation
• Sustainability initiatives
• Work-life balance
• Emotional and cultural intelligence

Template 2 -Action Plan to establish and develop the team for project success

Introduction:
Write the introduction to the action plan, including background information about the organisation and an overview of the project.
(50-100 words)

Determine the resource requirements to implement the action plan toestablish and develop the team for project success .
Develop at least three Key Performance Indicators (KPIs)to measure the success of the action. (3 KPIs)

Identify two risks to the implementation of the action plan and develop a risk treatment plan for each risk. Use the tables provided below.
o Risks must include:
» One risk due to employee underperformance.
» One risk due to a breach of health and safety compliance responsibilities.

Determine the actions for the implementation of the action plan. Use the template provided below to complete your answers.
o In your plan include:
» Three objectives
» Two performance measures for each objective
» Two tasks relevant to each objective

B. Develop strategies to ensure team members have input into planning, decision making and operational aspects of the work team. Develop at least three strategies and document them in the table below. (50 - 100 words per strategy)

C. Develop policies and procedures to ensure team members take responsibility for their own work and assist others to undertake required roles and responsibilities. Develop one high-level policy and two procedures and write them in the table below.
(100-150 words in total)

D. Develop processes to ensure that issues, concerns and problems identified by team members are recognised and addressed.Develop at least two processes and write them in the table below. (100 words in total)

E. Provide evidence (3) of the team building activity. Evidence may include pictures/video of the team undertaking the team building activity, or feedback from the team on the outcome of the activity.
Copy and paste the evidence in the space provided below:

F. Provide a screenshot of the completed project website (home/landing page only for the purpose of this assessment):

Task 2.4 Evaluation of teamwork

Reflect on your work with the team, and document how you performed each of the requirements specified in the table provided below (40-80 words/item), give a specific example for each requirement:

The Project Sponsor (played by your trainer) will observe team meetings and evaluate team's performance to ensure that each team member is meeting the above requirements.

Task 2.5 Consultation with the Project Sponsor

This task is a Role-Play that requires you to:
• Meet with the Project Sponsor (played by the trainer and assessor in a simulated work environment) to discuss team performance issues and teamwork.
Follow these steps:
• Schedule a time with the trainer and assessor (facilitator) to meet in week 5 of class.
• The meeting will be a role-play in which your trainer will play the part of the Project Sponsor, and you will consult with them about team performance
• This is an assessable task, and the trainer and assessor will observe and evaluate your performance during the meeting.
Duration of the meeting: 10-15 minutes.
If you are absent from class, liaise with your trainer to make alternative arrangements.
• Discuss your solutions to improve team performance and achieve team goals. During your consultation:
o Discuss the issues, concerns or problems regarding work performed in Task 2.1-2.3.
o Suggest formal and informal learning opportunities to support the team and individual team members
• Note suggestions from the Project Sponsor (the assessor) to implement with team/individual team members.
• Note any information provided by the Project Sponsor to be given to team members.

Task 2.6 Meeting and report regarding performance issues

After your consultation with the Project Sponsor, meet with your team to resolve performance issues as discussed with the Project Sponsor, and to communicate information from management to your team.
The trainer and assessor will validate that the meeting took place in Marking Sheet.
Write an email to the Project Sponsor (Template 3) about the resolution of team performance issues:
• Describe how you maintained an open communication process between stakeholders (the Project Sponsor, team).
• Explain the solutions that were implemented regarding the issues, concerns or problems discussed with the Project Sponsor and further discussed in your team meeting.
• Report back to the Project Sponsor about any further issues or problems that have arisen or any problems that remain unresolved.
The email text should be in grammatically correct English, written in an appropriate (polite, business-like) style.
(80-150 words)

Attachment:- Assessment Tasks.rar