BSBPMG534 Manage project human resources Assignment

Reference no: EM132899847

BSBPMG534 Manage project human resources - Greenwich Management College

Assessment Task 1
Task 1 - Knowledge Questionnaire

Question 1

Outline three (3) tools and techniques used to identify resource requirements including required project personnel levels and competencies.
(30-50 words/tool or technique)

Question 2

Summarise two (2) key Human Resource Management methods, techniques, and tools. (30-50 words each)

Method

Technique

Tool

Question 3

Outline two (2) formal and two (2) informal training and development methods.
(30-50 words/method)

Question 4

Explain 2 strategies for managing human resources and provide an example of their application (one example/strategy).
(50-100 words/strategy)

Question 5

Outline two procedures for each one of the following: communication, counselling, and conflict resolution.
(30-50 words/procedure)

Question 6

Explain two (2) processes used to measure an individual's performance against agreed criteria.
(30-50 words/process)

Question 7

Explain three (3) techniques used for managing and improving performance.
(30-50 words/technique)

Assessment Task 2

Task 2 - Plan project human resources

Task summary

Refer to and read the documents saved in a separate folder:

• MMI company profile and project task
• Policies and Procedures

You have been recently engaged by XYZ Pty Ltd trading as MMI as a Project Manager (PM) to develop and implement a project to open a new campus in Sydney (refer to MMI strategic objectives).

• The Board of Directors (BoD) has allocated 3 million dollars to the project.
• Project duration: 1 year.
• You can employe four new staff members to be part of the project team for its duration. Source the rest of the project team from existing MMI personnel (flexible work arrangements will be needed)

The project includes:

• Finding premises in Sydney CBD ( 800-1000 square metres, onsite parking for staff, natural light)
Ideally, there will be enough room for 5-7 classes, one meeting room, one computer lab, 1 x student kitchen, student lounge, 1 x staff kitchen, three offices for staff, toilet facilities
• Rent the premise
• Obtain necessary permits
• Source architect and building company
• Source and buy furniture and equipment
• Liaise with the architect and building company

The project steering committee is composed of:

• Mr Eli Brown - Non-executive Director
• Mr Leonard Black - CFO
• Academic Manager (Jacob Graham)

The project sponsor is Taylor Varin (Client Service Manager), played by the trainer and assessor.

You will have to:

• Determine the project requirements
• Work in collaboration with pertinent stakeholders
• Scope the project
• Cost and resource the project
• Develop the project plan
• Execute the project
• Finalise the project

Each unit covered in your Diploma of Project Management will address a part of the project:

• Scope
• Time
• Quality
• Cost
• Human Resources
• Information system and communication
• Risk
• Project Integration
• Communicate with influence
• Facilitate continuous improvement in project work
• Develop project workplace policy and procedures for sustainability
• Lead and manage project team effectiveness

Having a clear vision of the project and its structure will help you plan and implement it in simulated work conditions.

Your trainer and assessor will provide support and mentorship in the role of Project Sponsor (PS).

You will work in a project team of max four students. You will both lead the team and be a part of it to experience different project roles in the simulated work environment, project manager being the main one.
Take turns playing the role of PM when the task requires project team collaboration. The trainer and assessor will observe project work and provide feedback on the Marking Sheet.

Form or join a project team (3-4 students in the team).
Document the name of the students in the table below:
You will collaborate with the project team in a simulated work environment to carry out the responsibility of your role as a PM relevant to human resource management.

Although you will lead and collaborate with the project team, your assessment's work must be individual, and it will be marked as such.

Please note that the performance evidence for this unit of competency requires you to demonstrate the ability to manage project human resources on at least two occasions. This assessment has been designed to meet that requirement.

This task comprises of the following assessment methods:
o Product-based ?
o Direct observation of Role-Play ?
o Case Study ?
o Other (specify) ?

It has been designed to evaluate your ability to/competency in:

• Identify resource requirements for each project task
• Match skills and knowledge of individuals and groups with project tasks
• Allocate personnel to the project according to planned work outputs and project timeline
• Support performance of personnel using human resources management (HRM) methods and tools when planning
• Define and communicate clear project role descriptions to organisational personnel
• Plan training and development of project team members
Your assessor will be looking for demonstrated evidence of your Refer to and read the documents saved in a separate folder:

• MMI company profile and project task
• Policies and Procedures

You have been recently engaged by XYZ Pty Ltd trading as MMI as a Project Manager (PM) to develop and implement a project to open a new campus in Sydney (refer to MMI strategic objectives).

The project includes:

The project steering committee is composed of:

• Mr Eli Brown - Non-executive Director
• Mr Leonard Black - CFO
• Academic Manager (Jacob Graham)

The project sponsor is Taylor Varin (Client Service Manager), played by the trainer and assessor.

You will have to:

Each unit covered in your Diploma of Project Management will address a part of the project:

Having a clear vision of the project and its structure will help you plan and implement it in simulated work conditions.

Your trainer and assessor will provide support and mentorship in the role of Project Sponsor (PS).

Form or join a project team (3-4 students in the team).
Document the name of the students in the table below:

Student Name
Student Name
Student Name
Student Name

You will collaborate with the project team in a simulated work environment to carry out the responsibility of your role as a PM relevant to human resource management.

Although you will lead and collaborate with the project team, your assessment's work must be individual, and it will be marked as such.

It has been designed to evaluate your ability to/competency in:

You are required to address the following:
• Task 2.1 Plan project human resources
o Develop a WBS for the project
o Develop a project HR plan
o Communicate project roles
• Task 2.2 Case Study
o Develop an HR plan for an event
o Communicate project roles for the event

Although the assessment requires group collaboration to simulate a work environment, the assessment submission is individual, and it will be marked as such.

Complete the following activities:

Task 2.1 Plan project human resources

Read the scenario for assessment and consult with the project team, considering input and feedback from the project team when completing this task.
Consult with the project sponsor (played by the trainer and assessor in the simulated work environment) and the project team as needed.
A) Work Breakdown Structure (WBS)

Develop a Work Breakdown Structure to set out the project organisation and structure. This will help you align individual and group competencies with project tasks.
You can develop the WBS as a chart or as a list; it can be by function or by project phase.

B) Project Human Resource Plan

Determine the human resource requirements for the project and complete the project human resource plan in Template 1. Follow the instructions provided.

Project Organisational Chart
Develop and include below a project organisational chart.

Project Team Roles and Responsibilities

Complete the table provided indicating:
o Role - description of the portion of the project for which the member is accountable. Add the name of the HR resource attached to the role when applicable.
o Authority - the level at which the member may make decisions, apply project resources, or approvals. This needs to be detailed: what authority does the role have. For example, the Project Manager may have the authority to sign off employment contracts.
o Responsibility - the work a team member must perform to complete assigned work activities
o Competency - the skill(s) required to complete assigned project activities
o KPI- 2 KPIs to measure individual's performance

RACI Chart
Develop and copy below a RACI Chart for the project either by a task or by WBS package for min. 4-5 project stakeholders. Must include team members (as a project management team), project manager and project sponsor.

C) Communicate project roles and responsibilities

Write an email (Template 2) to the project team, the project sponsor and the project steering committee to:
• Communicate the inclusions of the project human resource plan (attach the plan to the email)
• Provide a detailed description of the individual project team members roles and responsibilities, including the project manager
The email text should be in grammatically correct English, written in an appropriate (polite, business-like) style.
(150-200 words)

Task 2.2 Case Study

The Project Sponsor trusts your expertise in project management.
The Project Sponsor asked you and your team to help with a project. The Marketing Team is organising an event to present the new campus to education agents. The Project Sponsor would like you to develop the human resource plan for this project.
The plan will be used by the marketing team in charge of organising the event.
Please note the event will be planned and delivered by existing staff only: the marketing team, and any other individual staff you believe should be included from the organisational chart.

A. Plan
List the key work tasks required to plan and deliver the event (4-6) in the table provided below.
Include a timeline for task completion. Remember that the event planning starts on 10/5/20XX, and the event date is 20/6/20XX.

Prepare a simplified version of the human resources plan (Template 3) for the event.

Project Team Needs Analysis
Analyse and determine the HR needs of the team. (4-6 team members).

Training strategy
Develop a high-level training strategy for the project team.
(50-100 words)

Project Team Roles and Responsibilities
Complete the table provided indicating:
o Role - description of the portion of the project for which the member is accountable. Add the name of the HR resource attached to the role when applicable.
o Authority - the level at which the member may make decisions, apply project resources or approvals. This needs to be detailed: what authority does the role have. For example, the Project Manager may have the authority to sign off employment contracts.
o Responsibility - the work a team member must perform to complete assigned work activities
o Competency - the skill(s) required to complete assigned project activities
o KPI- 2 KPIs to measure an individual's performance

B. Communicate project roles and responsibilities
Write an email (Template 2) to the marketing team and the Project Sponsor to:
• Communicate the inclusions of the project human resource plan (attach the plan to the email)
• Provide a detailed description of the individual project team members roles and responsibilities, including the project manager to plan and deliver the event
The email text should be in grammatically correct English, written in an appropriate (polite, business-like) style.
(100-150 words)

Assessment Task 3

Task 3 - Implement, lead and finalise project human resource activities

It has been designed to evaluate your ability to/competency in:

• Implement training and development of project team members
• Measure individuals' performance against agreed criteria and initiate actions for shortfalls in performance
• Implement processes for improving individual performance and overall project effectiveness
• Monitor and report, for remedial action, internal and external influences on individual and project team performance and morale
• Implement procedures for interpersonal communication, counselling, and conflict resolution
• Identify and manage inter-project and intra-project resource conflict
• Disband project team according to organisational policies and procedures
• Identify and document human resource issues and recommended improvements

You are required to address the following:
• Task 3.1 Manage and lead the project team
o Perform a series of task related to the management and leadership of a project team
• Task 3.2 Finalise human resource activities related to projects
o Perform a series of task related to the finalisation of HR activities in projects
• Task 3.3 Case Study

o Provide advice to the Marketing Manager on how to disband the project team
Please note that the performance evidence for this unit of competency requires you to demonstrate the ability to manage project human resources on at least two occasions. This assessment has been designed to meet that requirement.

Although the assessment requires group collaboration to simulate a work environment, the assessment submission is individual, and it will be marked as such.

Complete the following activities:

Task 3.1 Manage and lead the project team

A) Performance management and training

Assume that you have received a performance report about two project team members.
Team Member A:
• The team member is punctual
• The team member is behind completing his/her task
• The team member is not achieving one of the KPI associated with their role. Specify the KPI based on a role in your project human resource plan to contextualise the scenario:

• The team member has reported that his/her partner has just lost their job, and this is causing additional stress in the workplace
• The team member does not feel engaged with the task/s allocated to him/her and believes that could do more
• One of the main issues with the team member is time management
• The team member's current behaviour is negatively affecting the team's morale

Team Member B:
• The team member is often late for work in the morning
• The team member looks stressed and is argumentative with the rest of the team
• The team member is not achieving one of the KPI associated with their role. Specify the KPI based on a role in your project human resource plan to contextualise the scenario:

• The team member has reported that he/she finds their workload too heavy
• The team member has lost motivation
• The team member has difficulties with managing interaction with others and needs support with stress and conflict management
• The team member's current behaviour is negatively affecting the team's morale
Schedule a time with the trainer and assessor in week 4 of class to individually meet with the two team members. Two members of your project team will play the two team members in simulated work conditions:
• Initiate actions to overcome the shortfall in performance
• Implement processes and take action to improve the individual performance and overall project effectiveness
• Provide suggestions on what professional development is needed
• Implement processes to improve interpersonal communication, offer to counsel and use conflict resolution techniques to maintain a positive work environment
Duration: 15 minutes/meeting
This is a Role-Play.
B) Team training

1. Develop a social media post to publish on the social media page used for the project team, to promote a training activity that addresses one of the following:
• Team Building
• Problem Solving
• Emotional Intelligence

Make the post engaging using an appealing tag line and a picture. Provide information about date and time of the activity. The post can be as simple as content +picture.
Copy and paste the post below:

2. Select a TED TALK to share with the rest of the project team about one of the following topics:
• Effective teams
• Self-leadership
• Self-motivation

Copy and paste the title of the video and the URL in the space provided below.

Explain why you chose that particular video.
(30-50 words)

C) Performance, resource conflict and reporting

Assume that the following is happening.

Part of your project team comprises team members who work in other business departments and that have been assigned to the project on a part-time basis.
Lately, departmental managers have increased the workload on those team members creating a severe resource conflict that is impacting the productivity and morale of the project team.
Reflect on how you could resolve this resource conflict:
• The team members feel they should be loyal to the team they come from; however, they are also committed to the project
• The additional workload is forcing the team members to work extra hours
• The team members are tired, and the rest of the team feels their stress
• The situation is impacting the achievement of project objectives

Write an email to the project sponsor illustrating the situation and recommend two actions that will support the project team without impacting the rest of the organisation.
Note: you cannot hire additional project staff.

Additionally, inform the project sponsor of the outcome of the initial review meeting with the team members in Task 3.1A.

Use Template 2 to write the email.

The email text should be in grammatically correct English, written in an appropriate (polite, business-like) style.

(100-150 words)

D) Resource conflict
The CFO intends to cut the project budget by 25% due to conflicting priorities in the organisation.
This budget cut will have substantial repercussion on the project and its successful completion.
Consider the impact of such a budget cut on the project and outline a compelling argument to present to the CFO to convince him not to proceed with the budget cut.
Summarise your argument in the space provided below.
(50-100 words)

Task 3.2 Finalise human resource activities related to projects

The project has now been completed.
A) Lessons learned

Assume that you have spent some time reviewing the project HR progress reports and summarised the following points:
• The induction process was not effective. The project team was given long paper-based manual rich in text. The team members reported that they could only recall 30% of its content
• The project team turnover was low
• The project team took several months to come together. They were happy with the two team building activities you organised; however, they wish they had an opportunity to do team building earlier
• The HR plan linked directly to the WBS; however, the project team structure you planned did not fully optimise the project delivery
• Communication between team members could be improved using technology more effectively
• Lessons learned were continuously delivered; however, corrective actions were not promptly applied
• The actual team performance was accurately measured and reported
• Team members were provided with prompt feedback
• Opportunities for professional and personal development were adequate
• Resource conflict with other business departments impacted the project for over four weeks; the project sponsor did not think that remedial actions were a priority
• The team had to share office space with another team, and this caused continuous distractions
Additionally, reflect on the scenarios and the work completed in Task 3.1.
1. Complete the lessons learned report (Template 3) based on the project human resource review highlighting successes and providing inputs for improvements where needed.
• 8-10 problem/success with positive or negative impact.
• Two recommendations for each identified problem.

2. Write an email to the project team, to share with them the lessons learned on the following:

• Team cohesion
• Team development
• Team performance

Use Template 2 to write the email.
The email text should be in grammatically correct English, written in an appropriate (polite, business-like) style.

B) Disband the project team
It is now time to disband the project team, address the following required activities:
• Celebrate project accomplishment with the team
• Ask the project team for feedback
• Schedule a meeting with the team members to discuss their experience with the project and support them in their future endeavours
• Develop a HR handover report for the organisation

1. Celebration
Outline how you will celebrate the project accomplishment with the team (30-50 words)

2. Survey
Develop a survey to ask the team for feedback.
• 8-10 questions, mixed of closed and open questions.
• Consider leadership and management from the project manager, communication within the team, and other stakeholders, training opportunities, skills development, personal and team achievements.
Copy and paste the questions below:

3. Email to the team
Send an email to team members advising them about the opportunity to meet with you to discuss their experience with the project.
Additionally, inform them about the survey (Task 3.2B2) and its importance. Give them a timeframe to respond to the survey. Include the survey as the attachment in your email.
Use Template 2 to write the email.
The email text should be in grammatically correct English, written in an appropriate (polite, business-like) style.

(80-120 words)

4. Handover report

Develop a HR handover report for the organisation to address the following:

• Overall performance of the team
• Recommendations on skills and knowledge required in a project team
• Recommendations on HR management and leadership processes that could be implemented
• Recommendations on project management and leadership for other project managers
• Staff transition strategy

Task 3.3 Case Study

Refer to the work performed in Task 2.2.
Write an email to the marketing manager advising him about how to disbandtheir project team.
Use Template 2 to write the email.
The email text should be in grammatically correct English, written in an appropriate (polite, business-like) style.

(80-120 words)

Attachment:- Manage project human resources.rar

Reference no: EM132899847

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