Reference no: EM132572451

BSBMGT608 Manage innovation and continuous improvement - Academics Australia

Knowledge Evidence & Continuous Improvement Plan

PART A: ASSESSMENT ACTIVITY: KNOWLEDGE TEST

Question 1: Describe the following methods of analysing and evaluating programs, systems and processes in an organisation to ensure sustainability in an organisation.

Benchmarking

Financial Analysis

Questionnaires and interviews

Mystery shopping visits

Social media monitoring

Business Meetings

Question 2: Explain performance management used in organisations.

Question 3: Describe each of the following evaluation tools which can be used to measure performance.

SWOT analysis

Process mapping

Management by objectives

Forced ranking

Brainstorming

Question 4:Describe the following continuous improvement theories.

Kaizen

Six Sigma

Question 5: What does ‘organisational learning' refer to? List at least six organisational learning principles.

Organisational learning:

Six organisational learning principles:

Question 6: Explain three methods you could use to inspire and reward innovative and creative ideas within an organisation.

Question 7: Read the linked Internet article below and answer the two questions.
Link: Technology Innovation Management Review, Robert J. Sternberg, 2016, ‘Creativity, Linking Theory to Practice for Entrepreneurs.

What is the relationship between innovation and creativity?

Do you think that you need to be creative to have sustainable practices? Explain with your own viewpoints.

Question 8: Read the linked Internet resource below on risk management and explain the following risk management concepts.

Risk Management Concept
Risk Management Process

Risk Rating and Assessing Matrix

Risk Consequence

Risk Register

Question 9: Explain cost-benefit analysis. Outline the steps in cost benefit analysis method.

Cost-benefit analysis:

Steps in cost-benefit analysis method:

PART B: CONTINUOUS IMPROVEMENT PLAN

You have recently joined the simulated organisation (or work within the organisation of your choice) as the Marketing, Sales and Continuous Improvement Manager for AAT Kings head office. Your job role has numerous responsibilities and you are to analyse, review the current systems and processes and then develop some options for continuous improvement and eventually implement the innovative processes that you have developed.

Currently there are some systems, policies & procedures that are in place for the organisation but based on the predicted goals and objectives of the company, you will need to improve on these systems and policies to ensure that the goals are being met. Refer to the simulated organisation information (especially Relevant Statistics and Data for the simulated organisation)to identify thefuture goals of the organisation. You are being advised by the company's CEO to increase all predictions and expectations by five to ten percent for the next year. To do this you will:
• analyse and evaluate systems and performance in key areas of the organisation and identify opportunities for improvement, seeking advice from experts as appropriate
• promote the value of creativity, innovation and sustainability and recognise successes
• support the testing of new ideas and undertake risk management and cost-benefit analysis
• plan for and implement improvements using organisation's processes for approvals, project management and change management
• facilitate effective contributions to and communications about continuous improvement and innovation
• capture insights, experiences and ideas for improvements and incorporate them into the organisation's knowledge management systems and future planning

Various stakeholders in this context (for the simulated organisation AAT Kings)
• Marketing, Sales and Continuous Improvement Manager - You
• Director, Digital Marketing Specialist, Expert - Your trainer
• Stakeholders, Specialists, Team members, and External People - Your fellow learners

You trainer will act as your supervisor/specialist for this simulated assessment. You will be progressively completing tasks one after another within the simulated environment (or your preferred business) to complete this assessment task.

TASK 1: REVIEW PROGRAMS, SYSTEMS AND PROCESSES

In TASK 1, you will be reviewing existing programs, systems and processes in your work area either in your chosen workplace or the simulated workplace (AAT Kings). To do this, you will need to establish strategies, evaluate performance and sustainability, analyse supply chain, identify performance measures, analyse performance reports, analyse changing trends and seek advice from specialists.

You are required to:
A. Establish strategies to monitor and evaluate performance and sustainability of key systems and processes
B. Undertake detailed analyses of supply chains, and operational, product and service delivery systems; identify performance measures; analyse performance reports and variance; and identify changing trends and opportunities.
C. Seek advice from specialists to identify technology and e-commence opportunities

1A: In this task, you willreview and establish strategies to evaluate performance of key systems and process of your workplace (or the simulated workplace).

Review the existing system, policy or process by completing the following SWOT analysis
(Use at least 2 organisational documents provided in the simulated organisation AAT Kings or use your own organisational documents or systems).

After completed with the previous two tasks and have identified with some issues and problems, you will now put some of your strategies and action plans to improve on these Organisational Policies or Systems.

1B: Undertake detailed analyses of supply chains, and operational, product and service delivery systems; identify performance measures; analyse performance reports and variance; and identify changing trends and opportunities.

1C: Based on current trends and opportunities that you have identified for your organisation in the previous tasks, you are now required to seek advice from digital marketing specialist(s)(your trainer and your fellow learners can play the role of your specialists if you are using the simulated workplace) of the organisation on how to tap on these technology and electronic commerce opportunities.

TASK 2: DEVELOP OPTIONS FOR CONTINUOUS IMPROVEMENT

In TASK 2, you will be developing options for continuous improvement in your work area either in your chosen workplace or the simulated workplace (AAT Kings). To do this, you will need to brief others on performance, promote interaction, encourage new ideas from teams, accept failure during testing of innovations,

You are required to:
A. Brief groups on performance improvement strategies and innovation
B. Foster creative climate and organisational learning, by promoting interaction within and between work groups; encourage, test and recognise new ideas; accept failure of an idea

2A:Based on your previously completed TASK 1, you are now required to provide the performance improvement brief to all staff members, individuals, and teams on their specific roles in achieving the improvement strategies. You must list and cover and all the new and innovative changes and improvements made to your organisational processes in this brief to the employees.

2B:In this task you will foster creative climate and organisational learning by promoting interaction within and between work groups. You will also inform that you encourage new ideas, and will accept any failures for new innovation.
To do this you will first create an account (use AATKings123 or similar to open a free account) in Workplace by Facebook. The purpose is to ensure that you have fostered creative climate and organisational innovation where employees are encouraged to provide news ideas to everyone using this collaborative technology application.
1) Provide a screenshot of your AATKings or chosen company account.
2) Provide a screenshot that you have Included at least two individuals/teams within this account. For this your fellow learners can also play the role to be included.
3) Provide a screenshot that you have posted a message to everyone within the application that the two best ideas of the month voted will be rewarded with one week of paid leave from the organisation.
4) Provide a screenshot that you have posted a message to everyone that if a new idea is implemented and fails, everyone will accept it since your organisation is promotion innovation and continuous improvement.

TASK 3: IMPLEMENT INNOVATIVE PROCESSES

In TASK 3, you will be implementing innovative processes in your work area either in your chosen workplace or the simulated workplace (AAT Kings). Based on the previous tasks that you have completed, you will now promote continuous improvement and sustainability, address impact of change and consequences, ensure all plans are in place for implementation, and approve innovations through an organisational process. You will also implement and communicate contingency plans, undertake e risk management and cost benefit analysis within this task.

You are required to:
A. Promote continuous improvement and sustainability and address the impact of change and consequences for people
B. Develop a continuous improvement plan and a communications plan for the individuals and teams of your organisation that includes objectives, measures and communication to manage implementation.
C. Review, evaluate and implement innovative processand contingency plans
D. Undertake risk analysis, cost benefit analysis and communicate costs/benefits to stakeholders

3A:Using an organisational e-Notice, promote continuous improvement and sustainability and address the impact of change and consequences for people

3B:Using a tour team or any team (use your fellow learners to be a team in this simulated workplace role-play), develop a continuous improvement plan and a communications plan for the individuals and teams of your organisation that includes objectives, measures and communication to manage implementation. No script necessary for role-play but full completion of this plan is required.

3C: Review, evaluate and implement innovative processes and contingency plans

3D:Undertake risk analysis, cost benefit analysis and communicate costs/benefits to stakeholders
Develop risk management analysis for your innovation and continuous improvement plan. Complete a SWOT analysis for the continuous improvement plan you have developed to identify the potential risks. This includes looking at all areas of the plan, including operations (such as under-performance) and outcomes.

List each of the risks identified in the SWOT analysis on the Risk Management table below. Then, assess the level of risk by assessing the likelihood and the possible consequence by using the Matrix below. Once you have assessed the level of risk, suggest one control measure you could implement to help manage the risks.

Attachment:- Manage innovation and continuous improvement.rar