Reference no: EM132382019

BSBMGT608 Manage Innovation and Continuous Improvement Assignment, ICM - International College of Melbourne, Australia

Assessment Task - Case Study: Review Performance and Sustainbility

Assessment description - Based on the case study provided, you will write a report in which you outline a performance and sustainability review strategy, evaluate the strategy, analyse performance reports and trends, and describe how you would seek advice from specialists to identify technological solutions.

Performance objective - To demonstrate the skills and knowledge required to review, evaluate and analyse programs, systems and processes.

Assessment instructions -

1. Read the case study workplace scenario 'Gilbert Company' in Appendix 1.

2. Review the workplace scenario and innovation and continuous improvement during the years of operation in the appendix 1.

3. Write a report with your responses to following activities using case study scenario information and unit learning.

Specifications to submit -

You must complete and submit a document with all the 10 activities including:

• a written report submitted within agreed timeframe.

Your assessor will be looking for evidence of your ability to:

• reference to, and application of, quality management and continuous improvement theories in review strategy
• reference to and application of sustainability practices in review strategy
• analytical skills to identify improvement opportunities
• demonstration of creativity skills to think laterally and identify improvement opportunities.
• analyse and evaluate systems and performance in key areas of the organisation and identify opportunities for improvement, seeking advice from experts as appropriate
• promote the value of creativity, innovation and sustainability and recognise successes
• support the testing and trialling of new ideas and undertake risk management and cost-benefit analysis for options
• plan for and implement improvements using organisation's processes for approvals, project management and change management
• facilitate effective contributions to and communications about continuous improvement and innovation
• capture insights, experiences and ideas for improvements and incorporate them into the organisation's knowledge management systems and future planning.

Task -

1. Read the case study 'A. C. Gilbert' in Appendix 1.

2. Analyse the information provided and prepare a report addressing the following six (6) points.

3. Describe the key systems and processes used by A. C. Gilbert:

a. Supply Chain

b. Operational Systems

c. Product/service Delivery.

4. Analyse the three key systems and processes and develop the elements of your review strategy. Applying your knowledge of quality management and continuous improvement theory, develop performance and sustainability measures, assessment tools and techniques that you would use to evaluate the effectiveness of the three key systems and processes.

In your report, include if applicable:

a. Lists of key result areas (KRAs)

b. Lists of key performance indicators (KPIs)

c. A description of performance review processes

d. A sample service level agreement.

5. Using the data provided for results up to 1966, for each of the three key systems, describe how each of your measures, assessment tools and techniques would monitor performance. Include specific examples or hypothetical cases to test the effectiveness of the elements of your review strategy. Write an evaluation of the effectiveness of your review strategy. Suggest improvements to your strategy.

Refer to quality management and continuous improvement theory.

6. Using the data provided for results up to 1966, analyse the variances from plans and targets for the key result areas (KRAs). Include discussion on performance with regards to:

a. quality - design/manufacturing

b. sales

c. profit

d. supply chain performance (delivery)

e. business growth - staff and management performance and/or turnover.

7. Discuss trends relevant to the organisation. What trends did A. C. Gilbert fail to identify in the late 1950s?

8. Consider the strengths and weaknesses of the A. C. Gilbert Company prior to 1960. Discuss the following in your report:

a. market share

b. reputation

c. stability

d. profit

e. sales

f. ability to adapt to change

g. customer service standards

h. innovation

i. employee performance

j. production and manufacturing.

9. Apply creativity skills to identify missed opportunities to improve business performance. Describe at least one missed opportunity in detail. Include an action plan for implementing the improvement in your report.

10. Imagine the company did not close in 1967 and has somehow managed to continue operations until today. Discuss the possible use of advice from specialists. What specialists could be consulted to advise on and identify new technology or electronic commerce opportunities? Consider:

a. internal - engineers, production staff, manufacturing staff, sales personnel, human resources personnel.

b. external - marketing consultants, advertising experts, engineers or designers, IT consultants.

11. Meet with your manager (assessor) to discuss your report and to seek approval in order to plan and implement improvements using organisation's processes, project management and change management.

Attachment:- Assignment File & Case Study.rar