Reference no: EM132633250

BSBMGT516 Facilitate Continuous Improvements

SECTION 1: LEAD CONTINUOUS IMPROVEMENT SYSTEMS AND PROCESSES

Activity 1
1. You work for an organisation that does not actively encourage its employees to participate in decision-making processes, and to assume responsibility and exercise initiative as appropriate. What would you say to convince the organisation's management that they should actively encourage employees to assume responsibility and initiative? Write a transcript of what you would say.

Activity 2
2. Your organisation has changed the way it accepts payments from customers/ clients to make the process easier for clients/ customers. What would you do to ensure that the organisation's continuous improvement processes are communicated to all stakeholders?

Activity 3
3. Define sustainability and outline why organisations should develop workplace sustainability policies.

4. Research environmental management issues for the workplace and state why these issues should be taken into consideration when planning and managing an organisation's operations.

Activity 4
5. Your organisation has asked you to develop effective mentoring and coaching processes to ensure that individuals and teams are able to implement and support the organisation's continuous improvement processes. What would you do to achieve this? Explain how you think coaching or mentoring can contribute to encouraging employees to participate in continuous improvement processes.

Activity 5
6. What strategies can be used to capture and share information?

7. Consider an organisation that would benefit from capturing and accessing insights and experiences from business activities. Discuss the current situation and how a knowledge management system can be implemented to meet the organisation's needs.

SECTION 2: MONITOR AND ADJUST PERFORMANCE STRATEGIES

Activity 6
8. You have been asked to develop strategies to ensure that systems and processes are used to monitor operational progress and to identify ways in which planning and operations could be improved. In particular, your organisation wants you to determine whether processes currently carried out by employees are as efficient as possible. How would you go about doing this?

Activity 7

9. You have determined that adjustments should be made in your work team. Changes need to be made to the way customer complaints are recorded and dealt with. How would you go about communicating the need for change to strategies to relevant stakeholders? Give examples.

SECTION 3: MANAGE OPPORTUNITIES FOR FURTHER IMPROVEMENT

Activity 8
10. Your organisation has implemented changes to the way in which goods purchased to customers are delivered and the time within which they are delivered. The feedback you have had from customers suggests that they are more satisfied with their dealings with your organisation and would be more likely to purchase goods from your organisation in the future. Why is it important to establish processes that will inform employees of the outcomes of their continuous improvement efforts in this area? How could you communicate outcomes to employees?

Activity 9
11. Create a check sheet that could be used to record data of work team performance to aid the identification of further opportunities for improvement in the scenario.

You are counting the number of defects on a production line that is turning out gadgets. There are three main types of defect. These are: misshapen gadgets, undersize gadgets and oversize gadgets. You will collect data for three 12-hour shifts, but need to be able to separate the data for each of the shifts.

Activity 10

12. You have been asked to consider areas identified for further improvement when undertaking future planning. What are some of the areas that organisations need to take into consideration when planning for future improvements?

Assessment 2:

1. How can an organisation's continuous improvement processes be communicated to all stakeholders and how can individuals and teams be encouraged and supported to embrace it?

2. Having made a decision about what to do to improve an organisation's processes, what should you do to plan for the implementation of that change?

3. Explain the difference between feedback and feed-forward control.

4. What processes might be used to ensure that team members are informed of outcomes of continuous improvement efforts? Why is this necessary and how will this contribute toward further improvements?

5. What is continuous improvement?

6. What can you do to support improvements now and in the future?

Assessment 3:

Project 1

Write a 1500 word paper explaining what continuous improvement means in the context of organisational success. Explain how the concept can and should be applied. Explain how it is possible to lead continuous improvement systems and processes and how opportunities for improvement can be managed to provide benefits for an organisation. Outline how you, as an organisational leader, would contribute to and implement continuous improvement initiatives.

Include reference to the impact of change on individuals and groups within an organisation, risk assessment, risk management and techniques for successfully managing the different types of change.

Use examples or scenarios to support your theories and to demonstrate the need for effective continuous improvement processes. Tables, graphical diagrams, charts or statistical information can be included to help you explain and support your work.

You will need to utilise works by several authors to develop the basic ideas. The ideas presented in your paper need to be logically sequenced, relevant to the topic and should provide evidence of wider reading. Quotations and references should be correctly cited in the text, with a complete reference list, in alphabetical order (Harvard referencing system) supplied at the end.

Statements should be justified, supported and explained using evidence from writers who are considered to be authorities on the subject, using real examples or by demonstration of your own ability to prove their validity.