Reference no: EM132614188

BSBMGT403 Implement continuous improvement

Activity 1A
Objective To give participants an opportunity to think about the continuous improvements systems that may be in place at their organisation.
Activity
In small groups or in pairs, ask the participants to brainstorm the following questions;
Does your organisation have a system in place to allow staff to participate in the decision making process?
If not, how could team members be encouraged to participate in the decision making processes?
How could your organisation ensure that team members could take some responsibility for the Continuous Improvement Process at your organisation?

Activity 1B
Objective To give participants an opportunity to discuss how continuous improvements changes are communicated at their organisation.

In small groups or in pairs, ask the participants to discuss the following questions;
How does your organisation currently communicate its continuous improvement process to individuals and teams?
Is it an effective method of communication?Why or why not?
Can you suggest a better way for the communication to take place?What could be done to improve the way information is communicated?
Develop a form for the organisation to use as a template for provided feedback on the continuous improvement process.

Activity 1C

Objective To give participants an opportunity to discuss the coaching and mentoring process and how it applies to them.
Have you ever been part of a coaching or mentoring process?Were you the person delivering the coaching or mentoring or receiving it?Was it effective?Why or why not?

If it wasn't effective, what would you do differently next time to improve the process?

Activity 2A

Objective To give participants an opportunity to discuss ways to improve planning and operations in their organisation.

In pairs, ask the participants to discuss the following questions;
What other factors can influence performance in a working environment? Why would these situation influence performance and how can they be best managed?

Brainstorm ideas and come up with suggestions for systems that your organisation can put into place to monitor and review the performance of its staff.

What systems can be implemented to assist with planning and improvements?

Activity 2B

Objective To give participants an opportunity to brainstorm who the customers are in their organisation.

In small groups, ask the participants to brainstorm the following;
Who are the internal and external clients are in your organisation?

Activity 2C

Objective To give participants an opportunity to brainstorm who the customers are in their organisation.

Individually or in pairs, ask the participants to research the following;
Research CPD or CPE (Continuing Professional Education Points) for various industries, your own industry or an industry you are interested in working in.
If your organisation is not required to be involved in this process, how can you implement something similar to make sure that your staff are constantly learning and maintaining their knowledge base?

What does Customer Service mean to you?

Activity 2D

Objective To give participants an opportunity to develop a questionnaire and plan of action for communication.

Individually or in pairs, ask the participants to complete the following;
Use the space provided to develop a questionnaire or survey that you can put together for both internal and external customers to check for satisfaction in customer service.
Develop a system to communicate the findings to the relevant staff - are you going to communicate this via newsletter, regular meetings, company meetings, client visits etc.

Activity 3A

Objective To give participants an opportunity to brainstorm ideas for improvements in their organisations.

In pairs or small groups, ask the participants to complete the following;
Brainstorm some ideas for implementing processes to inform staff of productivity and service improvements in your organisation.

Answer the following questions;
Has your company or a company you have ever worked for managed change management in a positive way?What made it positive?

Has your company or a company you have worked for managed change in a negative way?What do you think the company did wrong?What could they have done to improve the way in which change was managed?

Activity 3B

Objective To give you an opportunity to discuss the PMP (or similar) process at your workplace.

In pairs or small groups, discuss the following;
Discuss whether your organisation has a PMP or similar process in place.If so, is it beneficial to staff?If not, do you think it would be beneficial to have one in place?Why or why not?

Activity 3C

Objective To give you an opportunity to discuss record keeping processes (or similar) process at your workplace.

In pairs or small groups, discuss the following;
Does your organisation have a record keeping procedure in place?If so, do you feel it is working well?

What records are you required to maintain for your organisation?

Can you think of a better way to keep accurate records?

Is your organisation using version control in managing records, reports and documents?If so, is it an efficient system?

If not, do you see the benefit in using such a system?

Knowledge Activity

Objective To provide you with an opportunity to demonstrate your knowledge of the required skills, knowledge and critical aspects of assessment.

Think of an existing problem in your workplace which can be streamlined and / or improved upon, in terms of fluidity and ease, in order to secure and maintain the smooth flowing of the business. Create a report detailing the issue you have selected and your proposition for a solution. Write a paragraph explaining an effective and enjoyable method of introducing your solution to your colleagues.

Major Activity

You must individually, answer the following questions in full to show your competency of each element:
1. Implement continuous improvement systems and processes
2. Monitor and review performance
3. Provide opportunities for further improvement

Use your workplace to assist in this or a work place that you are familiar with to answer the following questions and generate a report from your answers.
1) In order to ensure successful continuous improvement, all departments within an organisation should be involved. Why does the involvement of all departments contribute to successful improvement and what is a possible issue of a failure to achieve this?

2) What are three ways of obtaining feedback from staff, regarding a recent change or improvement?

3) Note the beneficial effects of workplace coaches / mentors who are:

4) How could you use the organisation's own existing systems and technology to ensure that all staff have received their required training?

5) How can the company ensure that they are providing the best possible customer service?

6) What possible negative effects could be caused by communicating recommendations to a particular individual or department within your organisation and how could you avoid this?

7) Why could not handling change in a good way damage a business?

8) Suggest a method of documenting work performance among staff and describe how it may be implemented.

9) Why is it important to keep a record of who has accessed files and when? How could you implement this?