Reference no: EM133172851

BSBMGT402 Implement operational plan

Assessment Task 1:

Assessment Requirements

1. Consider the scenario, task and supporting documents provided in the appendices.
2. Prepare to consult with your manager (assessor) and agree on time.
3. Consult with your manager. Discuss:
a. resource requirements
b. options for implementing operational plan
c. performance indicators
d. possible risks to implementation of operational plan and potential control measures and reporting - ensure you discuss possible impact on work teams and your proposals for providing information and consultation with workers to ensure they are included in the planning process.
4. Develop plan for implementing operational plan with respect to one resource (personnel, physical resource), include monitoring and reporting activities.
5. Develop a balanced scorecard for use in performance managing a team leader.
6. Develop a contingency plan for managing a risk to implementation. Include consultative activities.
7. Develop a one page draft business case to propose resourcing. Include:
a. approximate cost for each item
b. explanation of benefit for organisation
c. summary of delegation authority and organisational procurement process

Role: StorPlus operations general manager
You have met with technical experts and consultancies, team leaders and workers from various warehouses and OHS representatives to gather detail on resourcing requirements to meet the target of 20% increase in distribution capacity at the Caboolture warehouse. You are able to relay this information to the business manager of the Caboolture warehouse.

Encourage candidate to ask questions to actively consult and gather information. Embellish information to contextualise appropriately to meet needs of candidates.
Discuss:
• resource requirements
• options for implementing operational plan in accordance with organisational policy
• performance indicators for team leaders to adhere to operational plan and possible design of scorecards
• possible risks to implementation of operational plan, control measures and consultative process.

Assessment - Scenario: StorPlus Pty Ltd

Task
It is the beginning of the 2016/2017financial year. You are the warehouse business manager for the Caboolture warehouse. Market research has indicated your warehouse has a great potential for growth this financial year. According to operational plans, the business plans to lift distribution capacity by 15% overall to meet projected demand. The target for your warehouse is 20%.
You will need to consult with the operations general manager to discuss:
• resource requirements
• options for implementing operational plan
• performance indicators for team leaders to adhere to operational plan
• possible risks to implementation of operational plan, control measures and consultative process
Your manager possesses the information you need; however, you will need to plan your meeting carefully and consider questions you will need to ask in order to gather necessary information to complete this task.
Your budget for HR resourcing is $300,000 per annum and your budget for new plant and equipment is $250,000.
In order to raise distribution capacity by 20%, all resourcing measures will need to be in place by the end of the first quarter and show 20% improvement in distribution capacity by the end of the second quarter.
You will need to:
• develop an implementation plan
• use performance measures to develop a balanced scorecard for use in performance management of a team leader in your team
• undertake a risk assessment and develop a contingency plan for identified risks
• develop a one page draft business case for resourcing that the operations general manager may use to make proposal to board of directors

Assessment Task 2:

1. Examine the scenario, tasks and supporting documents provided.
2. Prepare to role-play interviews and agree on a time with your assessor. You will need to prepare to interview candidates by developing:
a. tools for assessment of candidate
b. list of questions dealing with each desired skill/attribute
c. plan for interview.
3. Role-play interviews. Follow organisational procedures for conducting interviews
4. (Task B) In accordance with operational plans and policies and procedures, develop procurement action plan. Include notes explaining how activities in plan cover 15 principles in organisational policies and procedures. Include consultative activities and how the recruitment activities would be implemented..
5. To fulfil an aspect of implementation, complete expenditure payment approval form for approval.
6. Submit all documents required in the deliverables to your assessor. Ensure you keep a copy of all work submitted for your records.

In response to the scenario provided, the student will consider a role required to be filled, plan and conduct interviews. The student will then plan the procurement of a resource and complete a purchase approval process in accordance with organisational policy and procedures.
Ensure you familiarise yourself with the Assessment Task and role below.

Interview role-play 1
• You have five years forklift driving experience in warehouses.
• You have reasonable literacy.
• You are enthusiastic about learning and would like to develop your leadership skills.
• You have a current first aid certificate from St John's Ambulance.
• You are a highly active member of the communist workers party (you may volunteer this information as assessment candidate should not ask questions to require this kind of answer).
• You are not great at solving problems and work best in roles that don't require an extreme degree of flexibility.
• You enjoy marathon running.
• You dislike team sports.
• You are nice enough but no one would consider you to be the life of the party.

Interview role-play 2
• You have one year forklift driving experience.
• You have an MBA from Sydney University.
• You have designed an ERM for a business as part of your private consultancy business.
• You are an exceptional leader and manager of teams.
• You are the captain and coach of the local hockey team.
• You are kind honest and helpful (as all your friends can attest).
• You are a highly skilled mechanic.
• You have a current first aid certificate from St John's Ambulance.
• You are working towards a second Masters degree, in financial planning.
• You are most of the way through your course to obtain a forklift drivers licence.
• You have a truck driver's licence.

Scenario: StorPlus Pty Ltd

StorPlus consists of three large supermarket distribution warehouses, which supply over 50 small to medium sized independent supermarkets and convenience stores throughout southeast Queensland.
StorPlus warehouses trade 7 days from 5 am to 5 pm. Each warehouse comprises a customer car park, delivery dock, dispatch dock, warehouse dry goods area, frozen goods area, five checkouts and an office complex and staff room. The business wholesale supermarket lines including dry food products, chemical cleaners, refrigerated foods, fresh and frozen produce, cigarettes, alcohol, etc.
The business uses a computerised resource management, distribution and point-of-sale system to monitor and control stock levels at each of three warehouses (Brisbane, Gold Coast and Caboolture). The main warehouse in Brisbane has an attached office space that accommodates senior management and head office administration staff.
Each warehouse employs approximately 20-30 people. Typically, the workforce of each warehouse comprises the following:
• one warehouse business manager
• picking and packing team, including manual loaders and unloaders, forklift drivers, etc.
• distribution team, including drivers
• checkout team.
Each team has one team leader. Payroll and accounting functions are managed at the Brisbane head office.

Task A
It is the beginning of the 2016/2017financial year. You are the warehouse business manager for the Caboolture warehouse. In order to implement operational plans, you will need to recruit three pickers and packers for the picking and packing team.
Attributes are prioritised by number (* deemed essential)
You will need to prepare to interview candidates by developing:
• tools for assessment of candidate
• list of questions dealing with each attribute
• plan for interview.
You will then need to conduct two interviews of 3-5 minutes each (role-play with your assessor) in order to be able to use assessment tool to assess candidate. Follow organisational procedures for conducting interviews.

Task B
You are required to resource two 15m3, 3 pallet capacity freezer trucks. You will need to:
• Develop an implementation action plan containing activities indented to cover organisational policies and procedures. Include notes briefly explaining how activities in plan cover all 15 principles contained in policies and procedures. Include consultative activities.
Brisbane Commercial Motors submitted a successful quote of $135,000 (including GST) for the two trucks including all on-road costs and servicing for three years. The project name is Caboolture Distribution; the job number is C001; payment is to be made by cheque. You will need to:
• Submit a completed expenditure payment approval form for approval.

Attachment:- Implement_Operational_Plan_learner.rar