Reference no: EM132911002

BSBLED806 Plan and implement a coaching strategy - Training Masters

Assessment Task 1: Written questions

QUESTION 1 Explain any five (5) coaching techniques that you can implement in an organisation. Answer in 200-250 words.

QUESTION 2 Explain the coaching program design principles. Answer in 300-400 words.

QUESTION 3 Explain the method to collect and store the coaching program data, considering the purpose of recordkeeping. Answer in 250-300 words.

QUESTION 4 What are the methods to evaluate and report the coaching programs? Answer in 150-200 words.

QUESTION 5 How can resource requirements vary according to the coaching program model? Answer in 150-200 words.

QUESTION 6 List any six (6) legislations and six (6) organisational policies relevant to planning and implementing a coaching program.

Assessment Task 2: Practical Assessment Task- Develop and prepare for coaching strategy implementation

TASK SUMMARY:
The student will develop a framework for the suitable coaching strategy in accordance with organisational context and needs, analyse compliance requirements and plan coaching models, tools and resources to suit the coaching strategy. Students are required to refer the given case study to complete this task.

Task briefing
In this task, you are required to prepare a report on developing and implementing a coaching strategy for the given case study. The student must develop the coaching strategy considering organisational context and needs by participating in a role play meeting with key stakeholders. Student are required to then plan for implementing the coaching strategy by considering all legal, regulatory and organisational requirements.

This task is to be done in following two (2) parts:
1) Part A- Develop coaching strategy
2) Part B- Prepare for coaching strategy implementation

Case Study

Background: You work as the Training Manager for Global Learning. The company is a registered training organisation RTO. Global Learning has a number of contracts with companies across Australia delivering Workplace English Language and Literacy programs (WELL). These projects are generally funded by the Department of Employment and Workplace Relations (DEEWR) and an agreement exists between all parties the Company, the RTO and DEEWR the Government Department.

Fabtech International Limited (FIL) is one of the largest and most respected companies in China's private sector. With over 75 years of a strong, customer focused approach and a continuous quest for world-class quality, FIL has unmatched capabilities across Technology, Engineering, Construction and Manufacturing, and maintains a leadership in all its major lines of business.

Fabtech International Limited (FIL), started its operations in Australia in 2016 and employs a number of Australians. Supervisors in the workplace have identified that employees from non-English speaking background are having difficulties during charge handover at the change of shift as the communication between the teams has been an issue with important messages not being passed on. Moreover, completing OHS Workplace Documents and writing reports are a challenge for those employees.

FIL took decision to initiate coaching programs to improve the situation and invited quotations from different RTO's for a WELL contract to improve the literacy, oral and writing skills of employees. As WELL programs are delivered on site in the company's workplace, the Guidelines for the employment of Trainers state; the trainer must have experience Teaching English to Speakers as Second Language (TESOL) and also have a Vocational Education and Training qualification (TAE) and experience delivering training in VET qualifications in the workplace.

Global Learning was successful in its bid and got the contract from FIL. You have been nominated as the Project Manager to implement the learning program at the FIL. You got the information that this learning program is to be done in collaboration with FIL. There will be 35 people who will undergo this training and all of them are from South Asian background.

You complete the Project Plan for this WELL Program and you identify you will need 2 trainers to work across the project, so you start the recruitment process, advertising for trainers with Certificate IV in both TESOL and Training and Assessment.

Part A -Plan coaching strategy

Scenario: As the Training Manager of Global Learning, You have decided to meet the General Manager of FIL to understand client's requirements and expectations before planning the coaching program. Therefore, you have taken prior appointment for the meeting and done your research before the meeting. You have been informed that the Production Manager of FIL will also join the meeting for giving you better insight.

Instructions to students:
1. You are required to participate in a role play meeting in this task
2. You must plan and arrange a meeting with the General Manager of FIL
3. Your trainer/assessor will take on the role of the General Manager of FIL and one(1) of your classmates will take on the role of Production Manager of FIL.
4. You must prepare a questionnaire/ agenda for the meeting
5. You must ensure to perform this task professionally in a simulated environment
6. Time-limit for the role play is 20-30 minutes
7. You must prepare a minutes of meeting to record the observations

Steps to complete the Practical Assessment Task:

TSK2.1. Discuss with the stakeholders, seek their input and understand their perspective on the following points:
• Organisational context and need for the coaching program
• Objectives of the coaching program
• Timelines for coaching strategy implementation

Provide:
• Prepare meeting sign in sheet & Minutes of the meeting which includes discussion topics & following items:
o Name and position of personnel involved
o Date of meeting/ session
o Points discussed in the session
o Signature of attendees
TSK2.2. Discuss the roles and responsibilities of:
• Coaches
• Trainees
• FIL management
• Global Learning management
TSK2.3. Discuss on the framework for coaching strategy and obtain client's support through
acceptance of Minutes of Meeting (M.O.M)

Part B - Prepare for coaching strategy implementation
This assessment task requires you to prepare for coaching strategy implementation by developing required tools, establishing criteria, rules and procedures appropriate to the coaching program modes and methods.
Instructions to students:
1. This task is in continuation to the Part-A of this assessment task.
2. This task is an individual work exercise.
3. You are required to use the information from the given case study and other reference material to prepare for the coaching program.
4. You must prepare a report covering the given criteria.

TSK2.4. The word-limit for the report is 800-1200 words.
TSK2.5. Analyse the organisation's issues and plan the coaching program and coaching models to
suit the coaching strategy
TSK2.6. List the tools and resources required for the coaches and trainees
TSK2.7. Establish the selection criteria, selection procedures, induction and training requirements for coaches and trainees.
TSK2.8. Research and analyse the legal, regulatory and organisational compliance requirements TSK2.9. Specify the tools, mechanisms and procedures for matching and managing coach-trainee
relationships.

Assessment Task 3: Practical Assessment Task- Implement and support coaching strategy

TASK SUMMARY:
This task is in continuation to the previous task. The student will recruit coaches and trainees and induct them into the coaching program. Student will also identify the techniques and practices for monitoring and supporting the coaching strategy implementation. Student are required to refer the case-study provided earlier and also the criteria given in this task.

Task brief
This assessment has been developed to assist you in identifying the implementation strategies of the coaching
program. You are required to recruit and select coach and trainees and then induct, match and brief them about techniques and practices to resolve differences and acknowledge positive contributions.

This task is to be done in following two (2) parts:
1) Part A- Recruit and select coaches and trainees
2) Part B- Induct and brief coaches and trainees

Part A - Recruit and select coaches and trainees
Instructions to students:
1. This task is in continuation to assessment task-2.

2. This will be a role-play task.

3. There will be two (2) role plays to recruit and select the coach and the trainee.

4. This role play is to be done in reference to the given case study and the criteria.

5. You will take the role of Training Manager from Global learning.

6. Your trainer/ assessor will take on the role of the candidate appearing for the post of coach in the first role play and the trainee from FIL in the second role play.
7. You must prepare questions/ checklist for the interviews specific to the position you are interviewing.

8. Time-limit for each role play is 10-15 minutes.

Steps to complete role plays on recruiting and selecting coaches and trainees:
TSK3.1.Take the interview of potential candidate for the position of coach and assess his/ her suitability for the position.
TSK3.2.Take the interview of potential candidate for the position of trainee and assess his/ her suitability for the position.
TSK3.3.Prepare your interview reports for both the candidates and send as an e-mail attachment to your HR department. (Send the report to your trainer/ assessor).

Provide:
• A copy of the completed report by following all mentioned instructions & tasks
• A copy of the e-mail sent to the HR (Trainer/Assessor)

Part B - Induct and brief coaches and trainees

This assessment has been developed to assist you to understand the requirements in conducting an induction program for the coaches and the trainees. You are required to deliver a PowerPoint presentation in this task.
Instructions to students:
1. This oral presentation is an individual work exercise.

2. This will be a role-play presentation and your classmates/ trainer/ assessor will take on the role of coaches/ trainees at your workplace.
3. This session is to be presented using MS Power Point slides as a face to face/ virtual meeting

4. You must prepare 8-10 slides and must write only the keywords/ points in the slides.

5. Time-limit for delivering the presentation is 10-15 minutes.

6. You will be video-graphed or photographed during the presentation.

Steps to complete Part B of the Practical Assessment Task:
TSK3.4. Prepare and present an induction program to the coaches and trainees covering the following points:
• Introduction about the coaching strategy
• Techniques and practices for resolving differences and problems in coaching relationships
• Policies and procedures to monitor coaching relationships
• Methods to recognise and acknowledge the positive contributions
• Professional development options for the coaches

Provide:
• Speaker's notes
• Presentation handout of slides
• Handout for attendees with further information on support services and/or useful websites
• Presentation feedback reports

Assessment Task 4: Research- Review and report on coaching strategy

TASK SUMMARY:
The student will be evaluating a coaching strategy for its success and recommend improvements to promote opportunities for coaching in accordance with individual and organisational context and needs.

WHAT DO STUDENTS NEED IN ORDER TO COMPLETE THIS ASSESSMENT?
» Computer and Microsoft Office
» Access to the Internet for research
» Workplace or a close simulation of the workplace environment
» Research resources, including industry related systems information
» Case study (Annexure-1)
» Relevant legislation and workplace documents

WHEN AND WHERE DO STUDENTS NEED TO DO THIS?
» This task may be done in an actual workplace or a close simulation of the workplace environment

WHAT DO STUDENTS HAVE TO SUBMIT?
» An e-portfolio evidence on review of coaching strategy, covering the given criteria

Task brief
In this task, you are required to prepare an E-portfolio as an report of your analysis of coaching strategy
implementation. You need to collect, analyse the data, evaluate coaching strategy and recommend improvements in coaching strategy.

Task - Review and report on coaching strategy
Instructions to students:

1. You are required to research coaching strategy implementation in an organisational context.

2. You may use the given case study Annexure-1- Evaluation of the Victorian Framework Coaching Program 2011-2013 or research for coaching strategy implementation in any other organisation

3. You need to prepare e-portfolio covering the given criteria.

Steps to complete the Research Task:

TSK4.1.Research different sources for coaching strategy implementation in an organisational context. Develop and provide the following e-portfolio evidences:
• Coaching strategy implemented
• Coaching outcomes and it's comparison with expected outcomes in line with organisational context and needs
• Improvement opportunities for coaching and recommendations for improvement in coaching strategy

Attachment:- coaching strategy.rar