Reference no: EM132621539

BSBLDR502 Lead and Manage Effective Workplace Relationships Assignment - TAFE NSW, Australia

Clustered Case Study Assessment -

Assessment overview - As would be required to:

Establish and manage processes and procedures to support workplace relationships.

Manage difficulties to achieve positive outcomes.

Instructions for this assessment - This is a clustered case study assessment and it will be assessing you on your knowledge and performance of skills required all of the units listed in this assessment.

This assessment consists of one part: Part 1: Case studies.

Part 1: Case studies

Task 1: Scenario 1

Refer to Case Study 1.

Once you have read the information, you are required to complete your written responses to questions 1-3 in the spaces provided in this document. Ensure you have included referencing using Harvard Referencing, where appropriate.

You will need to demonstrate skills and knowledge to:

Manage ideas and information.

Develop consultation processes.

Establish policies which ensure the organisation's cultural diversity and ethical values are adhered to.

Manage internal and external networks to build workplace relationships.

Manage difficulties to achieve positive outcomes.

Short answer questions - Read each question carefully. The word count is a general guide and is provided to ensure you write enough detail to adequately answer the question.

1. Purpose of consultation

a. In the context of workplace issues, explain the purpose of the proposed consultation. Your response should be approximately 50-100 words.

b. Justify three reasons why the consultation is required. Your response should be approximately 50-100 words.

c. Summarise the key point of the information provided by your external network, Fair Work Australia regarding information relevant to consultation with the team concerning workplace change. Your response should be approximately 50-100 words.

d. Recommend the appropriate steps the customer service team should take in order to receive regular updates on employment issues from the Fair Work Ombudsman and the Plan2go Human Resources departments. Your response should be approximately 50-100 words.

2. Consultation process

a. Recommend three consultation techniques/methods and explain why they would work in the context of this consultation. Your response should be approximately 50-100 words.

3. Feedback

a. Review the process you will follow to provide feedback to employees regarding the outcomes of the consultation process and the value of contributions. Your answer should be approximately 80-150 words.

b. Consider the process you would use to ensure that issues/conflicts raised during consultation will be resolved. Explain how you would mitigate the risk and at what point you may need to escalate the issue to relevant personnel. Your answer should be approximately 100-150 words.

c. Recommend at least three documents relevant to communicating the new flexible work arrangements to employees. Your answer should be approximately 50-100 words.

Task 2: Scenario 2

Refer to Case Study 2.

Once you have read the information, you are required to complete your written responses to questions 1-5 in the spaces provided in this document. Ensure you have included referencing using Harvard Referencing, where appropriate.

Once completed you will need to submit this assessment to your assessor for marking.

You will need to demonstrate the skills and knowledge to:

Explain how systems, policies and procedures can support the development of effective work relationships focusing on interpersonal styles, communications, consultation, cultural and social sensitivity, networking and conflict resolution.

Outline legislation relevant to managing effective workplace relationships.

Provide guidance, counselling and support to assist co-workers in resolving their work difficulties.

Develop and/or implement processes and systems to manage difficulties.

Provide leadership through own behaviour professional conduct that promotes trust and adjusting own interpersonal communication style to meet the organisation's cultural diversity and ethical environment.

Use effective, professional written communication.

Short answer questions -

Read the questions carefully. The word count is a general guide and is provided to ensure you write enough detail to adequately answer the question. Include in-text citations and a reference list using Harvard Referencing.

1. Recommend at least three areas of legislation or Plan2go policies which are relevant to Emma managing this situation to support effective workplace relationships in the team. Your answer should be approximately 50-100 words.

2. Write a professional email from Emma to the aggrieved employee, John Jones, providing guidance and support. Your response should be approximately 80-150 words.

3. Establish an action plan to manage the complaint and potential conflict which may include both internal and external networks and support services. The plan aims to ensure that the issue is resolved promptly or referred to relevant personnel.

4. Write a simple policy relating to leave for religious/cultural reasons. Create your own policy document or refer to the Paan2go template as a guide,

Submit your policy via the learning platform or as an appendix to this assessment. Your policy should be 100-200 words.

5. Provide a specific example of a time when you have adjusted your interpersonal communication style to meet an organisation's cultural diversity and ethical environment. Discuss the result and outcomes and identify the areas for improvement. Your response should be approximately 80-120 words.

Attachment:- Lead and Manage Effective Workplace Relationships Assignment File.rar