Reference no: EM132512913

Course - BSB51918 Diploma of Leadership and Management

BSBLDR502 - Lead and Manage Effective Workplace Relationships Assignment - Australian Centre of Further Education, Australia

Assessment Task 1 - Questions

Purpose - To demonstrate the skills and knowledge required for BSBLDR502 - Lead and manage effective workplace relationships.

Task overview - You are required to complete 15 questions.

Question 1a: Why is it important to communicate the achievement of work responsibilities to everyone in the workplace? Answer must be no fewer than 50 words.

Question 1b: List two (2) strategies that can be used to communicate the achievement of work responsibilities to everyone in workplace.

Question 2: Briefly explain what consultation processes you would develop or implement to ensure that employees have the opportunities to contribute to issues related to their work role. Answer must be no fewer than 50 words.

Question 3: List two (2) ways you could give feedback to your team about the outcomes of the consultation process.

Question 4: Describe how you could ensure that issues raised are resolved promptly or referred to relevant personnel. Answer must be no fewer than 50 words.

Question 5: Describe how you could ensure that your organisation's cultural diversity and ethical values are adhered to. Answer must be no fewer than 50 words

Question 6: List two (2) ways you could gain the trust and confidence of your work colleagues and external contacts through your professional conduct.

Question 7a: Briefly explain the techniques you could use to adjust your own interpersonal communication style to meet your organisation's cultural diversity and ethical environment? Answer must be no fewer than 50 words.

Question 7b: Describe how you could support your work colleagues in adjusting their own interpersonal communication styles. Answer must be no fewer than 50 words

Question 8: List two (2) types of networking strategies you could use to build workplace relationships.

Question 9a: When conducting ongoing network planning, there are strategies that you can use to develop and maintain effective internal workplace relationships. List four (4) of these strategies.

Question 9b: When conducting ongoing network planning, there are strategies that you can use to develop and maintain effective external workplace relationships. List three (3) of these strategies.

Question 10: Describe the process you follow to identify and resolve difficulties in workplace relationships, including an action plan. Answer must be no fewer than 50 words

Question 11: Describe how you could manage workplace conflict constructively, in accordance with your organisation's policies and procedures. Answer must be no fewer than 50 words

Question 12: List two (2) ways you could support work colleagues to manage difficulties in the workplace.

Question 13: Briefly describe the characteristics of a good action plan. Answer must be no fewer than 50 words.

Question 14: Briefly explain how organisational systems, policies and procedures can support development of effective work relationships focusing on the following areas. Answer for each blank must be no fewer than 25 words.

Question 15: List three (3) legislations relevant to managing effective workplace relationships.

Assessment Task 2 - Project (Scenario)

Purpose - To demonstrate the skills and knowledge required for BSBLDR502 - Lead and manage effective workplace relationships.

Task overview - You are required to complete a scenario based project and prepare a set of documents accordingly.

Project Scenario - You are working for ABC Company. One of the customer service assistants Trevor has made a complaint to the human resources department. Trevor claims to be experiencing age discrimination from his work colleagues. Trevor says that for two years he has been subjected to offensive comments regarding his age. He claims, for example, that he was called 'old' and 'expired' and was subjected to a betting game about his possible age of retirement. Trevor also claims that the persistent comments have caused him much distress and isolation within his team.

You will need to access ABC Company's policies and documents (specified in section "Resources Required" below. You are required to complete the following tasks by compiling your responses to each task in a report.

1. Summarise in dot-points the key issues relating to the situation and describe how they relate to/impact on Trevor's work responsibilities.

2. Plan and list the steps you will take to manage Trevor's complaint promptly and describe how these comply with the ABC Company policies and procedures.

3. Describe how you would ensure that consultation processes would provide opportunities for Trevor (and any other relevant ABC Company staff) to contribute to the issue an appropriate manner.

4. Describe how you will provide feedback to Trevor and other staff on the outcomes of the consultation process.

5. Develop an issue management process to ensure that the issues that have been raised would be resolved promptly and/or referred to relevant personnel. Compile the information into a word-processed document using the following as a guide:

Symptoms - early warning signs of the issue

Facts - identify the problem by gathering the facts, determining who is involved, talking to relevant people and establishing causes

Analysis - evaluate the extent of the issue, determine the potential implications, consider the interests of all those affected and ensure adherence to the ABC Company anti-discrimination equal opportunity policy, conflict resolution procedures and legislative requirements

Options for resolution - define and evaluate options for resolution in consultation with relevant personnel and determine the best course of action

Action plan - develop a plan of action, implementing the solutions within ABC Company's organisational processes, and follow-up to ensure implementation

Monitor outcomes - describe the process to monitor outcomes of the action plan, including ongoing support, counselling or guidance to assist co-workers in resolving their work difficulties

6. Prepare a report that describes how you display professional leadership behaviour through your own conduct. Include:

- ways you could or do gain and maintain the trust and confidence of colleagues and external contacts

- methods you use or could use to adjust your own interpersonal communication style to meet the ABC Company organisation's cultural diversity and ethical environment

- techniques you use or could use to guide and support team members in their own personal adjustment process.

You must complete the project unassisted by the assessor or other personnel, but may refer to reference material as needed.

You are required to address all the tasks and meet all the requirements in each task in order to be deemed satisfactory for this project.

Attachment:- Lead and Manage Effective Workplace Relationships Assignment File.rar