Reference no: EM132434716

BSBLDR502 - Lead and Manage Effective Workplace Relationships - Orange International College

ASSESSMENT TASK 3: NETWORKING PROJECT

INSTRUCTIONS:

You have recently commenced in the role of General Manager at Accountancy Victoria. This role involves taking on the human resource function for the business as well as managing a team of staff. You have been told by individual members of your team and the accounting partners that the previous General Manager, Casey, did not have a great relationship with any of the staff nor the senior management team -rarely communicated with them and did not appear to build any professional networks externally either.

Staff did not trust Casey as they often heard her repeating confidential conversations, liked to play staff off against one another, was disrespectful to Junior staff and was often pulled up for her total lack of cultural sensitivity.

You have discovered that there are few formal processes in the business, Including policies and procedures and your predecessor has provided inaccurate advice and information with regards to policy and legislative requirements, and the business has had two cases lodged with Fair Work Commission in the past 12 months.

You have only been in the role for three weeks but you already feel as though staff distrust you and do not come to you with issues that you feel they should. You will need to work hard to establish and build the trust and confidence in the team.

Complete the following activities:

Activitiy 1. Research and identify at least four particular methods/activities (eg, team meetings, training, one-on-one meetings, consultation and feedback on projects, social functions and events, team building, etc.) you can use to build relationships with your team and other managers in order to gain their trust and confidence.

For each method, answer the following questions:
- What professional conduct and interpersonal communication styles will you need to use to build this relationship?
- What method of communication will you use to guide them through this period of transformation and change, and why?
- What is the specific outcome or benefit of this method/activity?

Activitiy 2. Research and identify at least four external contacts or networks that may be relevant to your role as General Manager (Including the HR function). The purpose of these networks may be for you to gain information and advice on the industry, learn about technological developments or new services or changes to legislation, for education purposes or business development. These networks may also exist for the purpose of staff education or referral (eg. training provider or employee assistance program).
- Record the name of these contacts/networks, website and contact details, and a brief description of what they do and why you would build a relationship with them.
- Choose a method of communication to build the relationship. (for example, informal meetings or catch ups, formal meetings, networking events, written communication, phone conversations, training events, etc.)
- What is the benefit/s of this activity to you and the team?

Activitiy 3. Prepare a 12 month schedule that includes all of the staff and networking activities that you have identified in questions 1 and 2 to ensure you develop and maintain the relationships. For each activity include the name of the activity, who is involved and whether it is an internal or external activity. Where the activity is a networking event include the date, location and cost.

Submit the answers to the questions and your schedule to your assessor. Ensure your documentation is structured logically, error free, clear and easy to read.