Reference no: EM133103280

BSBINS601 Manage knowledge and information - Central Australian College

Activity 1: INSTRUCTION:

Read chapter 1 of the learner guide and complete the following True or False Quiz.

Tick ‘True' if the statement is correct, and ‘False' if not.

Statement
Staff feedback can help you take informed decisions and achieve a significant competitive advantage for your organisation.

Reliability refers to the accuracy of the data or the information.
Key stakeholders can be categorised as per their area of influence on organisational functioning and day-to-day affairs.

The five best practices for effective stakeholder communication include transparency, consolidation, appreciation, strategy, and speed.
To identify the required information, it is first necessary to have identified the business issue for which decision needs to be made.
One of the main goals of gathering feedback is to gossip with employees and its customers.

The CRAAP test helps verify data for currency and purpose.

When an information source seems to be unable to explain intended information in a clear, explicit, or definitive manner, you should use the information for decision making.

Activity 2: Read Chapter 1 of the learner guide and complete the following Task

List at least three key considerations when collecting relevant information to make decisions.

Activity 3: Read Chapter 1 of the learner guide and complete the following Task

Fill in the missing blanks with the correct answer from the choices given below.

FILL IN THE BLANKS
1. The two key stakeholders who form credible sources of feedback are ____ and ____.

2. Some of the key parameters of business data include ____ and ____.

3. Reliable information is information that is ____ and ____.

4. Legislative bodies are considered as ____ stakeholders who can change organisational strategy with change to policy or by introducing new laws pertaining to work and safety.
5. Information that is ____ and ____ is not considered to be reliable or relevant to decision making.

SELECTION
Accurate and free from errors Ambiguous and contradictory

Customers and employees Financial and organisation data

Influencer

Activity 4:

Read chapter 2 of the learner guide and complete the following True or False Quiz

Tick ‘True' if the statement is correct, and ‘False' if not.

Patterns are a recognisable form of data that are predictable and occur at regular intervals

Statistical analysis helps decision making by including bias and basing outcome on intuition.

Objectives are milestones to help reach goals in a clear, progressive, and timely manner, with measurable parameters to evaluate progress

Trends are a recognisable form of data that are repeated from time to time.

Information systems are used by all departments of an organisation, be it marketing, finance, administration, staffing or production.

Organisational decisions are made under several uncertainties, and by performing sensitivity analysis, decision-makers can get a better understanding of the possible impact of taking a specific action versus others.

Management Information Systems are a specialised type of DSS that is designed for the organisation's senior leadership to meet their information and decision-making requirements.

Activity 5:
List the key sections that should be included when documenting your approach to analysis and the conclusions drawn, with a brief description of each section.

Activity 6:
Map the SMART framework to the objective that best describes the selection from the example sentences provided on the left.

DESCRIPTION		SELECTION
Launch three new product lines for the business		Achievable
Measure success by attracting 100 new customers over the existing customer base		Relevant
Renegotiate with existing vendors to offer competitive pricing and begin a mail-order service for home delivery to customers		Specific
Increase sales volume by 15%		Time-Bound

Launch product lines within six months

Measurable

Activity 7: Tick ‘True' if the statement is correct, and ‘False' if not.

Information availability refers to the corresponding systems being functional and accessible so that you can retrieve the information that you require at the time that you need it.

Risks can be prioritised in order of importance, which is calculated by the value of the impact.

Sometimes, quick-fix decisions may be made to address issues temporarily with little or no quantitative analysis.

Business values provide rules and guidelines for work activities or their outcomes.

When consulting with specialists, it is important to set clear objectives and expectations on outcome and delivery.

Risks must always be mitigated or eliminated.
Quantitative analysis enables objective decision making by employing a mathematical approach.

Activity 8: Identify the keywords by solving the scrambled words below.

SCRAMBLED WORDS         SOLUTION

IRSK
FYIUICEFNCS
SSELIIATCP
ESVALU
IMNSTLIUOA
SYILANSA
EJIBTECVO
AOOIRIFNMNT

Activity 9:

Read chapter 3 of the learner guide and complete the following Task

List the three methods of quantitative analysis that can aid in optimising time and manpower efficiencies and briefly explain each method.

Activity 10: Tick ‘True' if the statement is correct, and ‘False' if not.

Information systems should be centrally stored, easily accessible, and scheduled for dissemination as per need and relevance.

Information systems should be suitably adjusted to share all information with every stakeholder in the organisation

Three aspects of system design include architecture design, logical design, and physical design.

Inactive files must be left in the system, and if deleted, the deletion does not need to be recorded

To protect data and knowledge, organisations must outline needs, expectations, and processes in an information security policy.

With respect to information systems, you can remember the CARS acronym to check that the systems are Credible, Accurate, Relevant and Supportive.

A communication plan is used to define how to communicate with various internal and external stakeholders and should be aligned with the organisation's overall communication strategy and planning templates.

Activity 11: Read chapter 4 of the learner guide and complete the following activity Role Play

Explain the three processes in knowledge management.

Activity 12: Read chapter 4 of the learner guide and complete the following activity

Find the answers to the questions in the word search puzzle below.

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1. This refers to an identified need of the organisation or the stakeholders.
2. This refers to the conceptual, logical, or physical structure of a system.
3. This is the process to check if something is working correctly.
4. This means recent or relevant to the present time.
5. This is to share something such as information with others.
6. This is the process to observe from time to time and check progress.
7. This refers to the protection of information to prevent misuse.

Attachment:- Manage knowledge and information.rar