Reference no: EM132703510

BSBINN601 Lead and Manage Organisational Change Assignment - Newton College, Australia

Assessment Task 1 - Written Questions

Provide answers to all of the questions below:

Q1. Explain the key phases of a change management process.

Q2. Explain three reasons why an organisation might initiate change.

Q3. Explain force-field analysis as a model for understanding the change process.

Q4. Explain the key premises of the Burke & Litwin organisational change model and its application to the change process.

Q5. Discuss the purpose of Kotter's 8-step change model and the steps involved. Explain each of the steps involved.

Q6. Explain two strategies that can be used to effectively communicate and embed change during an organisational change process.

Q7. Explain how external environment can impact on change strategies.

Q8. Explain the importance of a participative management style when implementing organisation change.

Q9. Explain two aspects of organisational behaviours that can impact on organisational change.

Q10. Describe five components that may be included as part of a change management plan.

Q11. Explain three reasons why individuals or groups within an organisation may resist change. Include at least one suggestion of how resistance can be overcome for each of the areas you identify.

Q12. Discuss at least three barriers to organisational change.

Q13. Discuss at least two strategies to address barriers to organizational change.

Assessment Task 2 - Change management plan project

Task summary - This assessment task requires you, in the role of Operations Manager, to prepare a briefing report to assist in guiding change at Samson Media. You will meet with the CEO (roleplayed by your assessor) to discuss the company's change management requirements. You will then be required to develop a Change Management Plan, as well as a Communication and Education Plan.

Instructions - Complete the following activities:

1. Research best practice change management strategies.

2. Develop change management briefing report.

3. Send an email to the CEO and Senior Management (your assessor).

4. Participate in a meeting with the CEO (your assessor).

5. Write a draft Change Management Plan.

6. Write a draft Communication and Education Plan.

7. Send an email to the CEO and Senior Management (assessor).

8. Update your change management plan.

9. Update your communication and education plan.

10. Send an email to the CEO (your assessor).

Assessment Task 3 - Change management presentation project

Task summary - This assessment task requires you to to implement the change mangement strategy by preparing and delivering a presentation to Samson Media staff. The presentation should provide information on the changes that will be implemented for Samson Media, and how they will affect staff. The staff will also be given the opportunity to give some input into the process. You will then include their ideas to update your change management plan and your communication and education plan.

Instructions - Complete the following activities:

1. Create a Change management presentation

Develop a presentation to assist in informing employees about the change management plan that you developed in Assessment Task 2, as well as the communication and education plan to be adopted during the change management process.

The purpose of the presentation is to ensure that employees are fully informed and have the opportunity to contribute to the change management process.

Review Kotter's 8-Step change model to assist you in developing a presentation that will appeal to staff and will promote acceptance of the change.

Ensure that you are providing comprehensive information to staff to assist them to accept the changes.

During the presentation, allow for some time when staff have the opportunity for input, as this will facilitate acceptance of the change.

This will relate to the risk control treatments that you identified in your briefing report.

2. Send an email to the CEO (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

It should introduce and summarise the contents of the attachment, and seek their feedback

Attach your completed Change management presentation to the email.

Your assessor will advise you of the date and time that your presentation is to take place.

3. Deliver your presentation

Using the Change management presentation that you have developed, deliver a presentation to staff. Your assessor will be present as one of the staff members and will also organise another 2 or 3 other students to attend.

At the outset of the presentation, indicate that the team will be able to ask questions during and at the end of the presentation. Also inform staff that you would like to brainstorm further change management ideas at the end of the session.

Go through each of your power point slides, explaining the changes and the change management process. You should also describe the communication and education activities that you have planned.

You must provide comprehensive information, outlining the coming changes to assist staff in accepting the changes. You must also provide the opportunity for their input, which will also facilitate their acceptance of change.

Bear in mind that there will be some sensitivities, as the changes will require job losses. Your assessor will roleplay a staff member who is upset with the changes, and you will be expected to respond to that staff member using effective communication and problem-solving skills.

4. Finalise your change management plan and your communication and education plan.

These updates should include the feedback that came out in the meeting.

Ensure that the finalised documents are named accordingly.

5. Send an email to the CEO (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

The email text should give a summary of the meeting, and the changes that you have made to the attachments.

Attach your finalised change management plan and your finalised communication and education plan to the email.

Assessment Task 4 - Implement change management plan project

Task summary - In this assessment task, you will write a brief for the human resources department to guide human resources personnel in regard to organising change management team building training.

You will also develop a staff communication to promote the benefits of the upcoming training, to assist in to overcoming resistance to change.

Also, your change management plan will have to be re-evaluated and reviewed to accommodate changes.

Instructions - Complete the following activities:

1. Develop a human resources brief

To inform your brief to human resources about the proposed training, conduct research about the benefits of change management team building, as well as ideas for the content of the training and experts who could assist in providing the training. You should come up with at least two ideas for team building exercises. Your brief should be no more than one page.

Using your research develop a short one-page brief to send to the human resources department outlining the requirement to conduct the training as part of the change management process and the timing of the training.

Outline the benefits of the training, as well as the ideas you have researched for the content of the training, as well as possible experts who could conduct the training.

2. Send an email to the Human Resources Manager (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

The email text should give a summary of the attachment, and the changes that you have made to the attachments.

Attach your human resources brief to the email.

3. Send an email to all staff (your assessor)

To inform your staff email, consider how you could best promote the training to staff to overcome resistance to change. Review change management literature to inform your response. This may be the same literature you identified in Assessment Task 1.

Outlining the rationale for the training, as well as the benefits of the training. Use the ideas that you have researched to overcome resistance to change. Briefly outline some of the proposed ideas for the training.

As a guide, your email should be between 3 to 4 paragraphs long.

4. Review and evaluate your change management plan

Review your change management plan and evaluate each section to determine changes that need to be made based on the new activities identified.

Make any changes to the plan that are appropriate.

Save this document as Revised Change Management Plan

5. Send an email to the CEO and Senior Management (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

The email text should give a summary of the attachment, outline your evaluation of each section, and the changes that you have made to it.

Attach your revised change management plan to the email.

Assessment Task 5 - Evaluate and review change management plan project

Task summary - In this assessment task, you are required to review information about changes implemented, and to evaluate the change management process.

You will then update the change management project plan as required.

Instructions - Carefully read the following:

Assume that the following change management objectives are included as part of the change management process for Samson Media:

Employees satisfied with information provided as part of the change management process.

Communication occurred through multiple channels.

Assume that the following communication activities were implemented:

Weekly staff meeting

Newsletter updates through staff email

Assume it is 1 month into the change process and a Staff Survey of the remaining staff has been conducted.

Complete the following activities:

1. Write a change management review.

Review of the change management objectives, communication activities implemented, and the staff survey comments. Evaluate the effectiveness of the change management process and provide recommendations for improving communication activities.

Develop a short brief for the CEO of the organisation that includes your review. It should also recommend updates to the change management plan through relevant communication activities.

Provide a summary of themes from the staff survey, as well as your rationale for further communication activities.

Your review should be between half a page and one-page long.

2. Send an email to the CEO (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

It should introduce and summarise the contents of the attachment.

Attach your change management review brief to the email.

Attachment:- Lead and Manage Organisational Change Assignment File.rar