Reference no: EM133116309

BSBHRM527 Coordinate human resource functions and processes

Assessment Task 1:

QUESTION 1: Explain what is meant by an ethical framework and how a code of practice is important to an organisation.

QUESTION 2: Briefly describe five relevant legislation, regulation, standards and codes of practice that apply to managing human resources.

QUESTION 3: Explain what is meant by HR compliance and the five possible consequences of being found non-compliant.

QUESTION 4: Discuss what Human Resource strategies and planning processes involve and how they relate to the organisation's business plan and operations plan.

QUESTION 5: Explain what contact management is and why it is an important part of HR.

QUESTION 6: Describe how performance management can contribute to achieving overall business objectives.

QUESTION 7: List three methods of managing employee performance.

QUESTION 8: Explain how feedback can be used to modify the delivery of human resources.

Assessment Task 2: Develop Human Resources Strategies

Part A: Determine Human Resources Requirements

Please answer the following in detail

HUMAN RESOURCES STRATEGIC ANALYSIS REPORT

Human Resource Trend Analysis

External Analysis

Legislation and Industrial Considerations

Future Human Resources Needs

Based on the email, review the staff audit results on staff turnover and demographics, the Strategic Plan summary, which contains the organisation's strategic objectives, and the organisation's policies and procedures, including the Business Plan.
Note: you will need to adhere to the CBSA Style Guide and Document-Management-Policy-Procedures when naming and version controlling your documents

Step 1
Using the Report Template provided, you need to develop a report where you:
Detail human resource trend analysis of the organisation. You should provide:
an overview of the departments that CBSA uses
an overview of the current number of employees, including their employment type (full time, part- time, etc.)
the services CBSA currently offers and those that it intends to offer
analysis of the demographics and education level of the employees, including their diversity
analysis of staff turnover from the last year
the number of new human resources required for the coming year.
Detail external analysis by providing PEST analysis for CBSA, including at least one for each of the following:
political factor
economic factor
social factor
technological factor.
Detail the future human resources needs by outlining:
the job role
the number of employees required for the job role
the skills required for the job role
what option(s) should be used to source the job role.
Detail legislation and industrial considerations by outlining the following:
Provide an overview of the major policies and procedures used by CBSA regarding human resources management and the legislation they relate to, including diversity, ethics and confidentiality.
Research and detail any recent or impending legislation or industrial changes that may affect the organisation in some capacity.
Save the report as Human Resources Strategic Analysis Report adhering to Document Management Policy Procedures

Step 2
Send an email to Glenda Williams using the template available via the CBSA website and attach the Report you have developed. The email must detail the following:
Specify who the email is to.
Specify who the email is from.
Specify the date and time you sent the email (this needs to be early in the week, which usually means before Tuesday lunchtime).
Specify the subject.
Specify the attachment as Human Resources Strategic Analysis Report.docx.
Contain a body part of the email detailing why you are sending this email (for example, are you attaching the report/forms for review or information and/or approval?).
Complete the email footer specifying the job position you are role playing.

PART B: DEVELOP HUMAN RESOURCES STRATEGIC PLAN

Step 1
Using the Human Resources Strategic Plan template provided, you need to complete the following:
Identify at least two human resources strategic objectives for the plan, that:
specifies what the objective is
specifies a priority for the objective using a high, medium, or low rating
specifies how the objective will be performance measured
specifies what the performance target for each objective is.
Develop an action plan to implement tasks to ensure human resource strategic objectives are reached, that:
specifies the actions that must occur
specifies the priority for each action using a high, medium, or low rating
specifies who will be responsible for undertaking/managing each action
specifies when each action needs to be completed.
Save the Plan adhering to Document Management Policy Procedures.

Step 2
Send an email to Glenda Williams using the template available via the CBSA website and attach the Human Resources Strategic Plan you have completed. The email must include the following:
Specify who the email is to.
Specify who the email is from.
Specify the date and time you sent the email (by close of business Wednesday).
Specify the subject.
Specify the attachment.
Contain a body part of the email detailing why you are sending this email (for example, are you attaching the report/forms for review or information and/or approval?).
Complete the email footer specifying the job position you are role playing.

PART C: UNDERTAKE CONSULTATION

How would you run consultation process with stakeholders?

Step 1
Using PowerPoint or a presentation tool of your choice develop the presentation to include the information discussed in the Human Resources Strategic Analysis Report and also the Human Resources Strategic Plan. This will also need to include key points on ethical behaviour, confidentiality and related legislation
identified in the Human Resources Strategic Analysis Report. You will need to include the actions that need to be implemented.
Create an engaging presentation that:
has a logical flow to the presentation: introduction, topic information and conclusion or call to action
contains key information from the Human Resources Strategic Analysis Report (including ethical behaviour, confidentiality and related legislation)
contains key information from the Human Resources Strategic Plan
keep the text on the slides to a minimum
use clear and easy to read font
use relevant images and animation
images, diagrams, graphs, smart art is clear and easy to read from the back of the room
pitched at the right level, not too technical and not too simple, so it doesn't come across as patronising
adheres to the organisational style guide.
Write delivery notes to support your presentation, so you have a structured and professional delivery. Notes need to include an introduction and address key points to be discussed so that information on the slides is minimal, including possible questions and answers, where attendees can go for further information and have a conclusion or call to action.

Step 2
During the consultation session, you are to utilise active listening and questioning techniques to gather feedback from the attendees regarding any possible improvements and negotiate with attendees on any modifications.

During the consultation session, your assessor will be looking to see that you can demonstrate the following:
Speak clearly and concisely.
Use non-verbal communication to assist with understanding.
Ask questions to gather information and listen carefully to evaluate information.
Use appropriate vocabulary and tone in negotiations.
Recognise the importance of taking audience, purpose and contextual factors into account when making decisions about what to communicate to whom, why and how.
Collaborate with others to achieve joint outcomes.
Play an active role in facilitating effective group interaction.
Ensure personal behaviour is consistently ethical and reflects the values of the organisation

Step 3
Update the Human Resources Strategic Plan to reflect the suggested improvements raised in the consultancy session.
Ensure you version control the updated document adhering to Document Management Policy Procedures.

Step 4
Send an email to Glenda Williams using the template available via the CBSA website and attach the updated Human Resources Strategic Plan you have completed. The email must include the following:
Specify who the email is to.
Specify who the email is from.
Specify the date and time you sent the email.
Specify the subject.
Specify the attachment.
Contain a body part of the email detailing why you are sending this email. For example, are you attaching the report/forms for review or information and/or approval?
Complete the email footer specifying the job position you are role playing.

Assessment Task 3: Deliver Human Resource Services

PART A: NEGOTIATE SERVICE ARRANGEMENTS

Step 1
Using the client scenario attached with the email as a guide, complete a Goods and Services Contract (provided as an attachment in the email) for the services Horton & Smith wants to utilise.
Within the Goods and Services Contract, you are to complete the first page ensuring that you document:
who the purchaser is and who the supplier of the services are
CBSA's ABN number
the commencement date of the agreement
that you are the contract manager
that James Horton is the representative from Horton & Smith
details of the services they require
when these services must be delivered by
the price for these services (you should calculate the total by using the hours given in the scenario and the prices for these services in the Business Plan)
other relevant information required for the contract can be created based on:
research, such as types of business insurance and liability limits
meeting discussion, such as milestones based on negotiated dates leading up to delivery date or post-delivery date for templates, materials, expiry date of the contract, support coordination, etc.

Step 2
Meet with the client to negotiate the service contract. The assessor will organise the time and place for the meeting. For the purpose of this negotiation, the assessor or another student will play the role of James Horton. During the meeting, you must complete the following:
Provide an overview of Goods and Services Contract, including the agreement details on the first page, and the confidentiality clauses in the contract.
Gain additional information to completed relevant areas of the contract.
Negotiate and ensure the agreement is in place between CBSA and Horton & Smith.
Discuss how the relevant support with be coordinated and quality control maintained.
During the meeting, your assessor will be looking to see that you can demonstrate the following:
Recognise the importance of taking audience, purpose and contextual factors into account when making decisions about what to communicate to whom, why and how.
Collaborate with others to achieve joint outcomes, playing an active role in facilitating effective group interaction.
Ask questions to gather information and listen carefully to evaluate information.
Use appropriate vocabulary and tone in negotiations.
Ensure personal behaviour is consistently ethical and reflects values of the organisation during the meeting.
Ensure the meeting is confidential.

Step 3
Send an email to Glenda Williams using the template available via the CBSA website and attach the Goods and Services Contract you have completed for Horton & Smith. In the body of the email, you need to identify the return on investment of providing human resource services to Horton & Smith. Use a figure of $50 per hour as your fee for providing the services. Then calculate the difference between the total figure for the hours required and your pay for these and the total fee being charged to Horton & Smith.
The email must include the following:
Specify who the email is to.
Specify who the email is from.
Specify the date and time you sent the email.
Specify the subject.
Specify the attachment.
Contain a body part of the email detailing why you are sending this email. For example, are you attaching the report/forms for review or information and/or approval? You must provide your calculations to determine the return of investment for providing the services.
Complete the email footer specifying the job position you are role playing.

PART B: IMPLEMENT SYSTEMS FOR MONITORING AND STORING DATA

Develop a system for monitoring and gathering and storing information needed to provide human resource services.

Step 1
To get feedback from the clients regarding the services they have received, you will need to develop a survey. This can be through an online or electronic questionnaire such as survey monkey, adobe acrobat form, internet SharePoint form, etc.
The survey should include at least six questions that:
has a relevant title
has a client's details section which provides space to record:
the client's name
what services they received
the date the survey was taken
can gauge the client satisfaction:
allows answers based on a five-point scale
allows clients to suggest possible improvements or other services.
Note: Your will need to evaluate the responses and create graphical representation in the next task.

Step 2
Using the template available via the CBSA website, create an email for the survey and send the email to five clients (you will need to send this to five of your classmates to complete) and copy Glenda Williams, include the link to the online survey with a due date for completion.
The email must:
Specify who the email is to.
Specify who the email is from.
Specify the date and time you sent the email.
Specify the subject.
Detail why you are sending this email in the body part of the email. You must provide a link to the survey and a reason to encourage the clients to complete the survey. Include a due date for completion.
Complete the email footer specifying the job position you are role playing.

Step 3
Create a cloud-based storage system using a cloud-based account you already have, or create one if you don't. The storage system should provide a folder system to store:
the survey - include a copy of your survey questions in this folder
the survey results
evaluations of survey results.
You must provide limited secure access to the storage system for yourself, Glenda Williams (your assessor), and nobody else.

Step 4
Using the template provided via the CBSA website, create an email for Glenda Williams and include the link to the cloud storage. The email must contain the following:
Specify who the email is to.
Specify who the email is from.
Specify the date and time you sent the email.
Specify the subject.
Contain a body part of the email detailing why you are sending this email. You must provide a link to the cloud storage and provide access information.
Complete the email footer specifying the job position you are role playing.

Assessment Task 4: Monitor and Improve Human Resource Services

PART A: EVALUATE CLIENT FEEDBACK

Provide Analysis
Hint: Provide an analysis of the results here, detailing any issues identified. Also, include a graphical representation of the results with an explanation.

Step 1
Using the report template provided in the email, review the results and then evaluate them. The report needs to include the following:
Provide a title for the report.
Provide an overview of the survey. This should include:
the purpose of the survey
a brief analysis of client satisfaction and recommendations.
the questions asked and the number of responses received (this should be four or five)
Provide detailed analysis of the survey feedback:
Include a graphical representation of the results with an explanation.
Point out things that are working well.
Discuss any shortfalls which can be improved upon.
Provide a list of recommendations based on your analysis on how to improve or address the issues raised.

Step 2
Using the template available via the CBSA website, create an email for Glenda Williams and include the evaluation report. The email must include the following:
Specify who the email is to.
Specify who the email is from.
Specify the date and time you sent the email.
Specify the subject.
Specify the attachment.
Contain a body part of the email detailing why you are sending this email.
Complete the email footer specifying the job position you are role playing.

PART B: MAKE IMPROVEMENTS
How would you address underperformance, give some recommendations? Also discuss what changes need to be made?

Step 1
For the purpose of the meeting, the assessor will play the role of Glenda Williams with fellow classmates playing the roles of managers affected by your recommendations. Once you have finished your meeting, you will swap roles with the other students until all students have led a meeting to discuss their recommendations and the approval for these.
The assessor will organise the time and place for the meeting. During the meeting, you must complete the following:
Provide an overview of the recommendations you have made.
Discuss and gain agreement from attendees on how to implement changes based on the recommendations.

Step 2
Based on the results of the meeting and agreements made. Using the template available via the CBSA website, send out an email to all staff and copy Glenda Williams. The email must specify:
who the email is to
who the email is from
the date and time you sent the email
the subject
contain a body part of the email detailing why you are sending this email:
the reason for the email - refresher in CBSA policies and procedures when dealing with client information
list of the policy procedures to be reviewed
replay expected from all staff stating they have read the relevant policy procedures
who to go to if they have questions
informing them of a follow up refresher training sessions to be scheduled
complete the email footer specifying the job position you are role playing.

Attachment:- Coordinate human resource functions and processes.rar