Reference no: EM132572425

BSB61015 Advanced Diploma of Leadership and Management - Academics Australia

BSBMGT608 Manage innovation and continuous improvement

Knowledge Evidence & Continuous Improvement Plan

PART A: ASSESSMENT ACTIVITY: KNOWLEDGE TEST

Question 1: Describe the following methods of analysing and evaluating programs, systems and processes in an organisation to ensure sustainability in an organisation.

Benchmarking

Financial Analysis

Questionnaires and interviews

Mystery shopping visits

Social media monitoring

Business Meetings

Question 2: Explain performance management used in organisations.

Question 3: Describe each of the following evaluation tools which can be used to measure performance.

SWOT analysis

Process mapping

Management by objectives

Forced ranking

Brainstorming

Question 4:Describe the following continuous improvement theories.

Kaizen

Six Sigma

Question 5: What does ‘organisational learning' refer to? List at least six organisational learning principles.

Organisational learning:

Six organisational learning principles:

Question 6: Explain three methods you could use to inspire and reward innovative and creative ideas within an organisation.

Question 7: Read the linked Internet article below and answer the two questions.
Link: Technology Innovation Management Review, Robert J. Sternberg, 2016, ‘Creativity, Linking Theory to Practice for Entrepreneurs.

What is the relationship between innovation and creativity?

Do you think that you need to be creative to have sustainable practices? Explain with your own viewpoints.

Question 8: Read the linked Internet resource below on risk management and explain the following risk management concepts.

Risk Management Concept
Risk Management Process

Risk Rating and Assessing Matrix

Risk Consequence

Risk Register

Question 9: Explain cost-benefit analysis. Outline the steps in cost benefit analysis method.

Cost-benefit analysis:

Steps in cost-benefit analysis method:

PART B: CONTINUOUS IMPROVEMENT PLAN

You have recently joined the simulated organisation (or work within the organisation of your choice) as the Marketing, Sales and Continuous Improvement Manager for AAT Kings head office. Your job role has numerous responsibilities and you are to analyse, review the current systems and processes and then develop some options for continuous improvement and eventually implement the innovative processes that you have developed.

Currently there are some systems, policies & procedures that are in place for the organisation but based on the predicted goals and objectives of the company, you will need to improve on these systems and policies to ensure that the goals are being met. Refer to the simulated organisation information (especially Relevant Statistics and Data for the simulated organisation)to identify thefuture goals of the organisation. You are being advised by the company's CEO to increase all predictions and expectations by five to ten percent for the next year. To do this you will:
• analyse and evaluate systems and performance in key areas of the organisation and identify opportunities for improvement, seeking advice from experts as appropriate
• promote the value of creativity, innovation and sustainability and recognise successes
• support the testing of new ideas and undertake risk management and cost-benefit analysis
• plan for and implement improvements using organisation's processes for approvals, project management and change management
• facilitate effective contributions to and communications about continuous improvement and innovation
• capture insights, experiences and ideas for improvements and incorporate them into the organisation's knowledge management systems and future planning

Various stakeholders in this context (for the simulated organisation AAT Kings)
• Marketing, Sales and Continuous Improvement Manager - You
• Director, Digital Marketing Specialist, Expert - Your trainer
• Stakeholders, Specialists, Team members, and External People - Your fellow learners

You trainer will act as your supervisor/specialist for this simulated assessment. You will be progressively completing tasks one after another within the simulated environment (or your preferred business) to complete this assessment task.

TASK 1: REVIEW PROGRAMS, SYSTEMS AND PROCESSES

In TASK 1, you will be reviewing existing programs, systems and processes in your work area either in your chosen workplace or the simulated workplace (AAT Kings). To do this, you will need to establish strategies, evaluate performance and sustainability, analyse supply chain, identify performance measures, analyse performance reports, analyse changing trends and seek advice from specialists.

You are required to:
A. Establish strategies to monitor and evaluate performance and sustainability of key systems and processes
B. Undertake detailed analyses of supply chains, and operational, product and service delivery systems; identify performance measures; analyse performance reports and variance; and identify changing trends and opportunities.
C. Seek advice from specialists to identify technology and e-commence opportunities

1A: In this task, you willreview and establish strategies to evaluate performance of key systems and process of your workplace (or the simulated workplace).

Review the existing system, policy or process by completing the following SWOT analysis
(Use at least 2 organisational documents provided in the simulated organisation AAT Kings or use your own organisational documents or systems).

After completed with the previous two tasks and have identified with some issues and problems, you will now put some of your strategies and action plans to improve on these Organisational Policies or Systems.

1B: Undertake detailed analyses of supply chains, and operational, product and service delivery systems; identify performance measures; analyse performance reports and variance; and identify changing trends and opportunities.

1C: Based on current trends and opportunities that you have identified for your organisation in the previous tasks, you are now required to seek advice from digital marketing specialist(s)(your trainer and your fellow learners can play the role of your specialists if you are using the simulated workplace) of the organisation on how to tap on these technology and electronic commerce opportunities.

TASK 2: DEVELOP OPTIONS FOR CONTINUOUS IMPROVEMENT

In TASK 2, you will be developing options for continuous improvement in your work area either in your chosen workplace or the simulated workplace (AAT Kings). To do this, you will need to brief others on performance, promote interaction, encourage new ideas from teams, accept failure during testing of innovations,

You are required to:
A. Brief groups on performance improvement strategies and innovation
B. Foster creative climate and organisational learning, by promoting interaction within and between work groups; encourage, test and recognise new ideas; accept failure of an idea

2A:Based on your previously completed TASK 1, you are now required to provide the performance improvement brief to all staff members, individuals, and teams on their specific roles in achieving the improvement strategies. You must list and cover and all the new and innovative changes and improvements made to your organisational processes in this brief to the employees.

2B:In this task you will foster creative climate and organisational learning by promoting interaction within and between work groups. You will also inform that you encourage new ideas, and will accept any failures for new innovation.
To do this you will first create an account (use AATKings123 or similar to open a free account) in Workplace by Facebook. The purpose is to ensure that you have fostered creative climate and organisational innovation where employees are encouraged to provide news ideas to everyone using this collaborative technology application.
1) Provide a screenshot of your AATKings or chosen company account.
2) Provide a screenshot that you have Included at least two individuals/teams within this account. For this your fellow learners can also play the role to be included.
3) Provide a screenshot that you have posted a message to everyone within the application that the two best ideas of the month voted will be rewarded with one week of paid leave from the organisation.
4) Provide a screenshot that you have posted a message to everyone that if a new idea is implemented and fails, everyone will accept it since your organisation is promotion innovation and continuous improvement.

TASK 3: IMPLEMENT INNOVATIVE PROCESSES

In TASK 3, you will be implementing innovative processes in your work area either in your chosen workplace or the simulated workplace (AAT Kings). Based on the previous tasks that you have completed, you will now promote continuous improvement and sustainability, address impact of change and consequences, ensure all plans are in place for implementation, and approve innovations through an organisational process. You will also implement and communicate contingency plans, undertake e risk management and cost benefit analysis within this task.

You are required to:
A. Promote continuous improvement and sustainability and address the impact of change and consequences for people
B. Develop a continuous improvement plan and a communications plan for the individuals and teams of your organisation that includes objectives, measures and communication to manage implementation.
C. Review, evaluate and implement innovative processand contingency plans
D. Undertake risk analysis, cost benefit analysis and communicate costs/benefits to stakeholders

3A:Using an organisational e-Notice, promote continuous improvement and sustainability and address the impact of change and consequences for people

3B:Using a tour team or any team (use your fellow learners to be a team in this simulated workplace role-play), develop a continuous improvement plan and a communications plan for the individuals and teams of your organisation that includes objectives, measures and communication to manage implementation. No script necessary for role-play but full completion of this plan is required.

3C: Review, evaluate and implement innovative processes and contingency plans

3D:Undertake risk analysis, cost benefit analysis and communicate costs/benefits to stakeholders
Develop risk management analysis for your innovation and continuous improvement plan. Complete a SWOT analysis for the continuous improvement plan you have developed to identify the potential risks. This includes looking at all areas of the plan, including operations (such as under-performance) and outcomes.

List each of the risks identified in the SWOT analysis on the Risk Management table below. Then, assess the level of risk by assessing the likelihood and the possible consequence by using the Matrix below. Once you have assessed the level of risk, suggest one control measure you could implement to help manage the risks.

BSBWHS605 Develop, implement and maintain WHS management systems

Knowledge Evidence and WHSMS Implementation & Management Report

PART A: KNOWLEDGE EVIDENCE

Question 1. Provide four examples of barriers to WHSMS (Work Health and Safety Management System) implementation and provide your own strategies on how to overcome them.

Question 2. Describe the structure and functions of a generic WHSMS that can be used by an Australian organisation.

Question 3. Summarise the WHSMS auditing guidelines and standards in your own. In your summary you must highlight the most important aspects of WHSMS audit and standards. Keep your summary within 250 words. Refer to document linked for review.

Question 4. Outline at least two essential requirements for recordkeeping that address WHS Act 2011 and Privacy Act 1988. Refer to the relevant Act or regulation on Internet.

Question 5. Provide a brief description of the relevant WHS Acts, regulations, and codes of practice, standards followed at your workplace? (Not more than 300words)

Question 6. Describe at least three essential data and information that are required to measure and indicate a good and reliable WHSMS (Work health and safety management system) in an organisation? Refer to the link for further research:

PART B: WHSMS IMPLEMENTATION PROJECT

SCENARIO
You have recently joined the case organisation (or the organisation of your choice) as the Work Health and Safety & Change Manager at one of the campuses of the institute. You job role is to ensure a safe workplace environment where various stakeholders visit the premises. You trainer will act as your supervisor for this simulated assessment. You will be progressively completing tasks one after another within the simulated environment (or your preferred business) to complete this assessment task.

In the past there were some incidents and near miss severe incidents within some of the premises. Since the operations are growing, the organisation requires a complaint WH&S system in all campuses of the group. Currently, the simulated organisation (or the organisation of your choice) has hired you with the sole purpose of developing, implementing and maintaining WH&S (Work Health & Safety) measures for all of their branches and premises. During your orientation and induction, management has informed you that your job duties and responsibilities include
• facilitate the implementation of a work health and safety management system (WHSMS)
• develop work health and safety (WHS) policy and commitment to a WHSMS
• develop and implement a WHS plan
• measure and evaluate WHS performance
• review and improve the WHSMS

Stakeholders in this context (for the case organisation Academies Australasia)
• WHSMS Manager - You
• General Manager - Your trainer
• Stakeholders (safety committee members, HSR, employees, stakeholders) - Your fellow classmates

What is required?
Using the WHSMS Implementation Report template provided in this assessment, you are required to implement WHSMS for an enterprise of your choice (within Australia) or use the simulated workplace context of Academies Australasia. Whether you choose your own workplace or the simulated work environment, to demonstrate competency you will need to complete all tasks following the exact structure as mentioned using the implementation project template.

TASK 1: SUPPORT AND FACILITATE THE IMPLEMENTATION OF A WHSMS

In TASK 1, based on the simulated workplace or your chosen workplace, you will determine purpose, functions and form of the WHSMS for the organisation; consult with individuals and parties about the form, content, purposes and functions of a WHSMS and its implementation and facilitate agreement of individuals and parties to implementing a WHSMS.

You are required to:
a. Determine purpose, functions and form of the WHSMS for the organisation
b. Consult effectively with individuals and parties about the form, content, purposes and functions of a WHSMS and its implementation
c. Facilitate agreement of individuals and parties to implementing a WHSMS

a)In this task you will determine the purpose, functions and forms of WHSMS for the simulated case organisation or the organisation chosen for this assessment.
Scenario: Your general manager has informed you that the organisation is planning for an extensive WHSMS (Work Health and Safety Management System) and that you have been hired to complete the development, implementation and the maintenance of this WHSMS. For this you have been provided with existing WHS plans (refer to simulated organisation's WHS Policy or your chosen one) and being requested to come up with the purpose, functions and the form of WHSMS for the organisation. Keep information brief in every section within one paragraph.

b)Based on what you have developed in Task 1a,you are now required to consult with individuals and parties about the form, content, purposes and functions of a WHSMS and its implementation. This consultation form must be completed after you have completed the presentation TASK 7.

c)In this task you will now facilitate agreement of individuals and parties to implementing a WHSMS. To do this you will now officially send a formal letter to the current WHS members (employee's currently monitoring safety) of the organisation and to your immediate supervisor (General Manager) for their approval and agreement. You may wish to use your fellow learners to be the current members.

TASK 2: DEVELOP WHS POLICY AND COMMITMENT TO A WHSMS

In TASK 2, you will be reviewing existing WHS policy and will develop anew WHS policy for your chosen workplace or the simulated workplace Academies Australasia as a commitment to WHSMS. To do this, you will work with others to facilitate, communicate and consultin getting this new WHS policy ready to be implemented at your workplace.
You are required to:
a. Communicate to individuals and parties the WHS policy requirements and commitment requirements to implement a WHSMS
b. Develop and implement an initial WHS review, as required, appropriate to own job role
c. Develop WHS policy that meets organisational requirements and is appropriate to the organisation
d. Facilitate and support the participation of, and consultation with, individuals and parties in developing and agreeing to WHS policy; document WHS policy and communicate it to individuals and parties

a)Communicate to individuals and parties the WHS policy requirements and commitment requirements to implement a WHSMS. This communication recordkeeping must be completed after you have completed the presentation TASK 7.

b)Scenario: In this task you are required to develop and implement an initial WHS review of your organisation. For this we will need to review all the existing WHS documents, policies and systems of the organisation and also do a quick physical audit on the premises. You will also check the existing WHS documentation (check if you have any missing WHS documentations) for the organisation and check if any important policies (e.g. emergency procedures) and physical resources (e.g. first aid box) are missing. In addition, thoroughly review the existing WHS policy (provided in the simulated organisation case or your chosen workplace) of the organisation. Once completed with the review, provide your report below.

c)Scenario/Context:Once you have completed with the quick review of all existing WHS documents of the organisation and after conducting the audit for methods, procedures, and practices within the premises, you are now required to redesign and develop a new "Work Health and Safety policy" for the organisation. Refer to the document linked below for sample WHS policies. You may also wish to research the Internet for relevant organisational WHS policies.

d)In this task you will now facilitate agreement of individuals and parties in developing and agreeing to the new WHS policy. To do this you will now officially send a formal letter to the allmembers of the organisation and to your immediate supervisor (General Manager) for their approval and agreement. You may wish to use your fellow learners to be the employees and other stakeholders.

TASK 3: DEVELOP A WHS PLAN

In this section you are required to establish and maintain procedures for identifying hazards, assessment and control of risks. To do this you will develop relevant procedures, maintain procedures for implementing risk controls, take new measures and ask for expert advice from a WHS specialist. For the purpose of this task, your trainer and assessor will act as the role of WHS specialist from whom you will seek advice and feedback. You will complete the sub tasks sequentially based on some of the simulated situations/scenarios that the tasks
You are required to:
a. Communicate to individuals and parties the requirements of a WHS plan
b. Work with individuals and parties to produce a WHS plan appropriate to the organisation, that meets requirements
c. Facilitate and support the participation of, and consultation with, individuals and parties in developing and agreeing to a WHS plan

a)Communicate to individuals and parties requirements of a new WHS plan. This communication recordkeeping must be completed after you have completed the presentation TASK 7.

b)Scenario/Situation:At this stage, you have done the initial consultation on WHSMS implementation and have also developed and implemented the new Work Health and Safety policy for the organisation. Your general manager (with consultation from an external WHS specialist) has advised you that a WHS plan should be developed and carried out for your new WHSMS implementation project. Currently in your organisation, there are no formal of "Work Health and Safety" plan. Having a plan will help everyone involved in WHS to understand how to react or what actions to take in situations. The plan will also help you to monitor the planned WHS actions that you will set for the whole year.
Using the template below, develop a WHS plan for the simulated organisation's (Academies Australasia) or your chosen workplace.

c)In this task you will now facilitate agreement of individuals and parties in agreeing to the WHSplan that you have developed. To do this you will now officially send a formal letter to the allmembers of the organisation and to your immediate supervisor (General Manager) for their approval and agreement. You may wish to use your fellow learners to be the employees and other stakeholders.

TASK 4: IMPLEMENT THE WHS PLAN
In this section you are required to implement the WHS plan, To do this you will communicate on the implementation, facilitate the participation of individuals and parties and eventually work with others to ensure the new policies, procedures, processes and systems support implementation of the WHS plan.

You are required to:
a. Communicate to individuals and parties the WHS plan implementation requirements, as appropriate to the organisation
b. Facilitate and support the participation of, and consultation with, individuals and parties in implementing the WHS plan
c. Work with individuals and parties to ensure policies, procedures, processes and systems support implementation of the WHS plan, according to own job role

a)Communicate to individuals and parties on the WHS planimplementation requirements.

b)In this task you will now facilitate agreement of individuals and parties in agreeing to the WHS plan that you have developed. To do this you will now officially send a formal letter to the allmembers of the organisation and to your immediate supervisor (General Manager) for their approval and agreement. You may wish to use your fellow learners to be the employees and other stakeholders.

c)In this task you highlight on how you are implementing the planned actions and the relevant WHS policies, procedures, processes and systems within the organisation. Some of the planned WHS actions that you have already communicated to stakeholders in Tasks 4a and 4b can be also included here. You must include at least TWO from each section in the implementation table. One example for each is provided in the first column for your reference.

TASK 5: MEASURE AND EVALUATE WHS PERFORMANCE
In this section you are required to evaluate and maintain the Work Health and Safety Management System (WHSMS) that you have implemented for your work area. To do this you will communicate, get feedback and finalise WHS evaluation and performance.

You are required to:
a. Communicate to individuals and parties the measurement and evaluation requirements of the WHS plan as appropriate to the organisation
b. Facilitate and support the participation of, and consultation with, individuals and parties in measuring and evaluating WHS performance; Assess policies, procedures, systems and processes in relation to their ability to support implementation of the WHS plan, according to own job role

a)Communicate to individuals and parties on therequirement for measuring and evaluating WHSperformance within your organisation.

b)Scenario/Situation:As you have finalised the implementation of WHS policy, procedures, plans and systems, you will now work on measuring the success and failure of your overall WHSMS. However, you will need to first identify on what are to be evaluated and how will they be measured against in terms of compliance, performance, deadlines, and standards. To do this facilitation and participation you will first evaluate the WHSMS using the template below to verify that if it aligns appropriately with your organisational WHS objectives and with legislation. You will need to evaluate at least four WHSMS targets. The third column in the template could be completed by getting feedback (e.g. if the new policy meets requirements) from various stakeholders such as your staff members, HSC, and your general manager.

You will now facilitate and communicate the measuring standards and evaluation of your WHS performance. To do this you will now officially send a formal letter to the all members of the organisation and to your immediate supervisor (General Manager) to explain the standards, benchmarks, deadlines and expectations on those areas that you have highlighted in previous evaluation template.

TASK 6: REVIEW AND IMPROVE THE WHSMS
In this section you are required to review and improve the Work Health and Safety Management System (WHSMS) that you have implemented for your organisation. To do this you will develop a continuous improvement plan for WHS and communicate to various stakeholders.

You are required to:
a. Communicate to individuals and parties the review and improvement requirements of the WHSMS as appropriate to the organisation
b. Facilitate and support the participation of, and consultation with, individuals and parties in reviewing and improving the WHSMS; Document review outcomes and suggested WHSMS improvements, according to own job role and submit to management for consideration

a)Communicate to individuals and parties onreview and improvement requirements of the WHSMS.
b)Scenario/Situation:As you have completed the stage of evaluating your WHSMS including the policy, procedures, plans and systems, you will now work on preparing a continuous improvement plan for your overall WHSMSIn this task, you will prepare a continuous improvement plan for your WHSMS based on your organisational requirements. For a sample WHS continuous improvement action plan, please click the icon below.

TASK 7: WHS COMMUNICATION & PRESENTATION

In this task several elements are included. See the marking table for details.

Attach the WHS communication, consultation, presentation slides at the end of the assessment as Appendix 1. Your trainer will inform you on when your presentation/oral session will be held.
Information that you MUST deliver and include in your presentation:
1. Organisational WHS objectives & WHSMS brief
2. Information about the form, content, purposes and functions of a WHSMS and its implementation
Information on the WHS policy requirements and commitment requirements to implement a WHSMS. A brief on the new policy.
3. Information on the new WHS plan
4. Information on the WHS plan implementation requirements
5. Information on Measuring and evaluating WHS performance
6. Information on review and improvement requirements of the WHSMS.
7. Record feedback, suggestions and outcome from stakeholders on the previous SIX points.

Attachment:- Advanced Diploma of Leadership and Management.rar