Briefly explain how each communication skill identified

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Reference no: EM133158091

BSBLDR523 Lead and manage effective workplace relationships

Unit describes the skills and knowledge required to lead and manage effective workplace relationships.

The unit applies to individuals in leadership or management positions who have a prominent role in establishing and managing processes and procedures to support workplace relationships. These individuals apply the values, goals and cultural diversity policies of the organisation. They use complex and diverse methods and procedures as well as a range of problem solving and decision making strategies, which require the exercise of considerable discretion and judgement.

Question 1
Complete the table below:
a. Identify at least two business systems that support the development of effective work relationships.
b. Briefly explain how each system supports the development of effective work relationships.

Question 2
Bounce Fitness is a premier fitness centre with four centres across Australia. Access the link below to learn more about Bounce Fitness.

Bounce Fitness Scenario Website:
Complete the table below:
a. Identify at least two Bounce Fitness policies and procedure documents related to the development of effective work relationships. Use the link below to access Bounce Fitness's policies and procedures:
Policies and Procedures:
b. Briefly explain how each policy and procedure supports the development of effective work relationships

Question 3
Answer the guide questions below about interpersonal styles
a. Define interpersonal styles.
b. Briefly explain the relevance of interpersonal styles to work relationships

Question 4
Complete the table below:
a. Identify at least two communication skills
b. Briefly explain how each communication skill identified can help improve work relationships

Question 5
Briefly explain how each concept listed below is relevant to workplace relationships.

a. Consultation
b. Cultural Sensitivity
c. Social Sensitivity
d. Networking
e. Conflict Resolution

Question 6
Access the legislation applicable to your state/territory that you identified in the preliminary task
and complete the table below:
a. Identify at least two requirements provided in the legislation that is relevant to managing effective work relationships
b. Briefly explain how each requirement can be implemented in the workplace to manage effective workplace relationships

Question 7
Identify methods that can be used to develop processes for the following situations.

a. Identify at least one method that can be used to develop a process for consulting with employees
b. Identify at least one method that can be used to develop a process for conflict
management
c. Identify at least one method that can be used to develop a process for task issue management

Reference no: EM133158091

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