Reference no: EM132246044

1. Briefly describe the term operations management.

2. Identify the three major functional areas of business organizations and briefly describe how they interrelate.

3. Describe the operations function and the nature of the operations manager’s job.

4. List five important differences between goods production and service operations; then list five important similarities.

5. Briefly discuss each of these terms related to the historical evolution of operations management: a. Industrial Revolution b. Scientific management c. Interchangeable parts d. Division of labor

6. Why are services important? Why is manufacturing important? What are nonmanufactured goods?

7. What are models and why are they important?

8. Why is the degree of customization an important consideration in process planning?

9. List the trade-offs you would consider for each of these decisions: a. Driving your own car versus public transportation. b. Buying a computer now versus waiting for an improved model. c. Buying a new car versus buying a used car. d. Speaking up in class versus waiting to get called on by the instructor. e. A small business owner having a Web site versus newspaper advertising.

10. Describe each of these systems: craft production, mass production, and lean production.

11. Why might some workers prefer not to work in a lean production environment?

12. Discuss the importance of each of the following: a. Matching supply and demand b. Managing a supply chain

13. List and briefly explain the four basic sources of variation, and explain why it is important for managers to be able to effectively deal with variation.

14. Why do people do things that are unethical?

15. Explain the term value-added. 16. Discuss the various impacts of outsourcing.

17. Discuss the term sustainability, and its relevance for business organizations.