Briefly describe the impact of managed care

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Reference no: EM131565121

Relative to customer service, why is it suggested that we "underpromise" and "overdeliver"?

• Develop an understanding of what the various customers served by the healthcare organization and its employees need from their relationship with healthcare provider organizations.

• Briefly describe the impact of managed care on the delivery of services to the customers of the organization.

• Identify the essential elements of customer service.

• Address techniques that can be applied in improving the personnel systems that are so important in providing and sustaining superior customer service.

• Identify the elements of an effective customer satisfaction system.

Reference no: EM131565121

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